Course Summary:

A study released by the American Journal of Public Health in 2004 indicated that roughly one million arrestees per year may be at risk for untreated alcohol or opiate withdrawal in U.S. jails. Their data showed that in 1997 alone, 1.2 million out of 11 million people arrested were alcohol dependent. Because of this high degree of risk, it's important that all corrections officers have the ability to identify an alcohol withdrawal emergency early on when one is occurring. Understand that alcohol withdrawal is far more than just a matter of detainees sobering up. There are serious medical risks that exist for individuals going through the withdrawal process. Without medical treatment, some of these risks can result in the inmate's death.

In this course, the learner will gain understanding of the medical risks inherent with untreated alcohol withdrawal, how to identify the symptoms of alcohol withdrawal and what to do when an inmate exhibits symptoms of an alcohol withdrawal emergency. Also see Basic Jail Security Principles, Booking and Admissions, and Classification of Inmates.

Time: approximately 30 minutes

Learning Objectives:

• Understand the medical risks inherent with untreated alcohol withdrawal.
• Identify the symptoms of alcohol withdrawal.
• Recognize what to do when an inmate exhibits symptoms of an alcohol withdrawal emergency.

Key Topics Include:

• How You Start
• Conducting a Routine Health Screening
• Other Alcohol Related Risks
• Potential Suicide Risk
• Alcohol Withdrawal
• Symptoms of Alcohol Withdrawal
• Mild, Moderate and Severe Alcohol Withdrawal
• Severe Alcohol Withdrawal
• No Two Alike
• Continuous Documentation
• Delirium Tremens
• Irregular Heart Rhythms
• Seizures and Hypertension
• Getting Results

Course Summary:

Safety is a concern in any workplace, but a jail presents very unique challenges that are unlike any other type of work environment. By its nature, a jail is potentially a very dangerous place. Without a thorough understanding and application of jail security principles, chaos would ensue. However, with proper planning and implementation, a jail can be operated in a relatively safe and secure manner.

In this course we will identify the definition of security as it relates to jails, illustrate the components of a jail security system and offer methods available to reduce security problems within jails.

Time: approximately 30 minutes

Learning Objectives:

• Identify the definition of security as it relates to jails.
• Understand the components of a jail security system.
• Recognize methods available to reduce security problems within jails.

Key Topics Include:

• The Goals of Jail Security
• Admitting and In-Processing: Classifying the Inmate
• Control of Contraband
• Escorting Inmates
• Release Procedures
• Inmate Counts
• Controlling Drugs and Medications
• Weapon, Tool and Key Control
• You're Never Finished Planning
• The Security Plan
• Security Demands Documentation
• Risk Reduction

Course Summary:

Corrections officers are asked to perform many different job duties as part of their daily routine, perhaps none more critical than that of intake processing. Acclimating inmates to a correctional facility during the booking and admissions process sets the tone for the inmate's custody. Failure to properly book, admit and classify inmates can make the facility susceptible to both internal conflict and to potentially costly litigation.

In this course, corrections officers will learn proper procedures for booking and admitting new inmates, the proper search and security procedures to be followed in the booking area and how to identify new inmates who need medical treatment before they are admitted.

Time: approximately 30 minutes

Learning Objectives:

• Understand proper procedures for booking and admitting new inmates.
• Determine the proper search and security procedures to be followed in the booking area.
• Identify new inmates who need medical treatment before they are admitted.

Key Topics Include:

• Booking and Admissions Basics
• Security at the Admissions Area
• Responsibility and Duties of the Detention Officer
• Booking procedure
• Commitment Papers and Booking Process Guidelines
• Fingerprinting and Photographs
• Inmate Classification
• The Law and Juvenile Inmates
• Inmates Who Need Medical Treatment
• What AMA Says About Inmates
• Assuming Responsibility for Inmates
• Obtaining Personal Information
• Suicide Checklist
• Searches During the Admissions Process
• Basic Frisk Search Procedures
• Strip Search Procedures
• General Procedures Followed During Inventory
• Marking Inmate Property
• Health Screening Procedures

Course Summary:

The inmate classification process allows Corrections personnel to evaluate detainees and inmates for assignment to living quarters and sets security handling criteria. The goal of the classification program is to provide reasonable and necessary security and safety of inmates while maintaining the operational integrity of the facility. The way in which inmates are classified has a dramatic impact on the operations within the facility and the productivity of the staff.

This course will help corrections personnel understand the goals and purposes of the inmate classification process, recognize various types of custody classifications and custody classification procedures, and finally, understand the unwanted issues that might be created by misclassification of inmates.

Time: approximately 30 minutes

Learning Objectives:

• Understand the goals and purposes of the inmate classification process.
• Recognize various types of custody classifications and custody classification procedures.
• Determine unwanted issues that might be created by misclassification of inmates.

Key Topics Include:

• Classification of Inmates - Defined
• Intake Inmate Assessment
• Classification Placement Form
• Intake Classification Procedures
• Control Board
• Custody Classifications
• Primary Classifications: Maximum, Medium and Minimum Custody
• Inmate Assignment Within the Primary Classifications
• Secondary Classifications: Drug and Alcohol Abusers
• Secondary Classifications: Mental Health
• Secondary Classifications: Violence Prone and Nonconformist
• Secondary Classifications: Sex Offender
• Secondary Classifications: High Risk Escape
• Secondary Classifications: Special Accommodation
• Secondary Classifications: Juvenile
• Suicide Risks
• Suicide Checklist
• Other Facts to Consider

Course Summary:

Contraband is most often smuggled into jail by trustees, visitors, and jail staff. Once contraband infiltrates the system from the outside, inmates can move it around the facility with relative ease, unless officers are alert to the danger.

This course will show the corrections officer how to identify the various types of contraband found in a corrections setting, understand how to properly search an inmate and a cell for contraband, as well as recognize the importance of frequent security inspections.

Time: approximately 30 minutes

Learning Objectives:

• Identify the various types of contraband found in a corrections setting.
• Understand how to properly search an inmate and a cell for contraband.
• Recognize the importance of frequent security inspections.

Key Topics Include:

• Contraband Defined
• Everyone Gets Searched
• Examples of Contraband
• Contraband Entry and Movement Portals
• General Searches
• Shakedowns
• Conducting Cell Searches
• Searching Common Areas
• Screening Mail
• Vehicular Searches
• Perimeter Searches
• Security Inspections
• Inmate Head Counts
• Rules for Conducting Inmate Counts

Course Summary:

The ultimate goal in a correctional facility is to protect public safety by rehabilitating the offenders, while ensuring a proper living condition for them at the same time. Correctional staff must maintain public safety while facing hostility, risks and difficulties on a daily basis, all of which can create tremendous stress in corrections officers.

This course will help corrections staff recognize the causes of stress in their facility, determine solutions for handling stress and identify ways to prevent the recurrence of stress in a correctional environment.

Time: approximately 30 minutes

Learning Objectives:

• Identify the causes of stress in corrections personnel.
• Determine solutions for handling stress in a correctional environment.
• Identifying ways to prevent the recurrence of stress in a correctional environment.

Key Topics Include:

• Defining and Understanding Stress
• Types of Stress
• General Causes of Stress
• Causes of Stress in Corrections Facilities
• Inmate Violence
• Additional Sources of Inmate Created Stress
• Time Management
• Dealing with Unwritten Rules
• Work Load
• Public Image
• Stress by Shifts
• Demands on Supervisors
• Problems with Co-Workers
• Estrangement from Family
• Physical Effects of Stress on the Body
• Emotional Symptoms of Stress
• Dealing with Stress
• How to Cope with Officer Stress
• Ways to Prevent Recurrence of Stress

Course Summary:

Correctional facilities have the potential to be plagued with discipline problems. While many jail occupants are first time offenders or detainees who are later found innocent of the charges against them, others will be repeat offenders who may possess a predisposition to act in defiance of authority. Other times, jail incidents will be a response by inmates to a situation they are unhappy with - including disagreements with other inmates. Whatever the reasons might be, it is critical to the safety of both the inmates and the staff that the jail is operated with clearly defined disciplinary procedures in place.

This course will help corrections officers understand different kinds of discipline and approaches to applying discipline, understand the difference in due process between a judicial hearing and within a correctional facility and finally, understand the legal rights of inmates in the disciplinary process.

Time: approximately 30 minutes

Learning Objectives:

• Know and understand different kinds of discipline and approaches to applying discipline.
• Understand the difference in due process between a judicial hearing and within a correctional facility.
• Know and understand the legal rights of inmates in the disciplinary process.

Key Topics Include:

• Discipline Problems in Correctional Facilities
• Awareness of the Rules
• The Best Solution: Eliminate Problems Early
• Methods for Applying Discipline
• Positive and Negative Discipline
• Limitations of Disciplinary Action
• Individualized Discipline
• Procedural Due Process
• Limitations in Due Process
• Major Violations Versus Minor Violations
• Hearing Procedures
• Witnesses
• Standard of Proof
• Use of Informants
• The Hearing Officer's Decision
• Appeals
• The Director's Decision
• Sanctions
• Let the Punishment Fit the Crime

Course Summary:

According to statistics from the Bureau of Justice, in 2002 more than two-thirds of jail inmates were found to be dependent on or abusive of alcohol or drugs. Inmates who are intoxicated or dependent on substances pose an increased risk of harm to themselves and others. This means that corrections officers must be able to identify such inmates and know how to manage them.

In this course, corrections officers will learn to identify symptoms of substance abuse and dependence in inmates, recognize methods for managing inmates experiencing withdrawal symptoms and finally, understand general safety precautions to take when managing inmates with substance use problems.

Time: approximately 30 minutes

Learning Objectives:

• Identify symptoms of substance abuse and dependence in inmates.
• Recognize methods for managing inmates experiencing withdrawal symptoms.
• Understand general safety precautions when managing inmates with substance use problems.

Key Topics Include:

• Substance Abuse in Jails
• Commonly Misused Substances
• Intoxication
• Substance Dependence
• Signs of Substance Abuse and Dependence
• Opiates
• Depressants
• Alcohol Withdrawal
• Barbiturates and Benzodiazepines
• GHB
• Stimulants
• Amphetamines
• Amphetamine Intoxication and Withdrawal
• Methamphetamine
• Cocaine
• Hallucinogens
• HLSD
• Phencyclidine (PCP)
• Detecting and Managing PCP Users
• General Safety Procedures
• Handling Infected Intravenous Drug Users

Course Description

According to a report done in 2006 by TransUnion, a provider of credit information, stealing employee records is the primary method of identity theft in the United States, beating all other sources, including stolen credit cars, mail theft, stolen purses or wallets. Anyone who has lived through the nightmare of identity theft is keenly aware of the havoc wreaked on their lives by the criminals responsible. Using this illegally acquired information, thieves go on wild spending sprees, purchasing cars, opening credit card accounts and even renting apartments.

In this course, the learner will gain understanding regarding the importance of protecting their own and their co-workers' personal information to prevent identity theft, the best practices to use to ensure this occurs and how to safely dispose of both paper and electronic information when it is no longer needed.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of protecting the personal information of employees at your facility
• Identify who typically is responsible for stealing employee records
• Recognize the importance of awareness when working with other people's personal information

Key Topics Include:

• What's at Risk for Employees?
• Changing Perception
• Government Gets Involved
• What's at Risk for Employers?
• A "Clean Desk" Philosophy
• An Inside Job
• Need and Opportunity
• How Your Facility Handles the Problem
• Common Sense
• Access to Records by Third Parties
• Disposal of Paper Documents
• Computer Security

Course Summary:

Whether going to another penal institution, a hospital or to court appearances, there are times when it will be necessary for inmates/detainees to be out of the confines of the jail. When this occurs, they are the legal responsibility of the corrections personnel into whose custody they have been entrusted.

In this course we will help the corrections officer understand the correct methods and devices for securing inmates who are escorted outside the confines of the institution, as well as identify and explain correct procedures for escorting inmates under restraint in a variety of situations.

Time: approximately 30 minutes

Learning Objectives:

• Understand the correct methods and devices for securing inmates who are to be escorted outside the confines of the institution.
• Identify and explain correct procedures for escorting inmates under restraint in several different situations.
• Recognize the risks that exist if improper procedures are used.

Key Topics Include:

• Why Inmates are Transported
• Safe and Secure Transport
• Additional Specialized Training
• Interstate Transportation of Dangerous Criminals Act
• Prior to Transport
• Types of Restraining Devices
• Restraining Mentally Ill, Handicapped, Sick or Injured Persons
• Methods of Handcuffing
• Transportation by Automobile
• Transporting Inmates on Commercial Aircraft
• In the Terminal
• Transport to Another Correctional Institution
• Transporting Inmates to a Hospital
• Escorting an Inmate to a Mental Health Facility
• Escorting Inmates to Court
• Entering the Courtroom
• Returning the Inmate to Jail
• Escorting an Inmate to a Funeral
• Returning to Jail from a Funeral
• Transporting Female Inmates

Course Summary:

Corrections facilities are full of inmates who at best possess questionable ethics. In that kind of environment, it would be very easy to take on some of the behavior and mindset of the inmates you work with. Corrections officers must adhere to appropriate standards of ethical behavior.

In this course, the learner will gain understanding regarding the characteristics of ethical behavior and actions that can challenge their ethical foundations, as well as how conducting themselves in an ethical manner can earn the respect of the inmates who have been put under their care.

Time: approximately 30 minutes

Learning Objectives:

• Identify the characteristics of an ethical officer
• Recognize ethically challenging activities
• Understand how ethical behavior will ultimately help officers to earn the respect of inmates

Key Topics Include:

• Ethical Behavior Defined
• Codes of Conduct
• Integrity
• Trustworthiness
• Loyalty
• Respect
• Responsibility
• Fairness
• Empathy
• Fraternizing with Inmates
• Reciprocity

Course Description

An emergency situation exists wherever and whenever a fire breaks out. When a fire breaks out in a jail, however, the stakes become even higher. Not only does jail management have to be concerned with the damage to the facility and the possibility of injury to the inmates and staff; they also have to be concerned with the possibility of inmates using fire as a diversion to cover up events such as an escape attempt or the taking of a hostage. As with any emergency, the way to minimize injury, death and/or property damage, as well as prevent inmates from using fire as a diversionary tactic, is to have a plan in place.

In this course the learner will gain understanding regarding inmates' motivations for lighting fires, as well as what some of the other causes for jail fires can be, and finally, the components of a well thought out fire prevention and response plan.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the importance of planning and training in keeping your jail safe
• Identify the most common means of ignition and the most common fuels for jail fires
• Understand the importance of a grievance procedure for inmates and the role it plays in reducing fire incidents in jails

Key Topics Include:

• The Possibility of Fires
• Deadly Fires
• Ignition Control
• Fuel Control
• Handling Grievances and the Impact on Jail Fires
• Defending in Place
• Firefighting Equipment: Knowing Where It Is and How to Use It
• Controlled Evacuation
• The Keys are Planning and Training
• Don't Assume It's Just the Inmates

Course Summary:

One of the primary roles of the corrections officer in a jail is to provide for the safety and security of those inmates put into his or her custody. As with any kind of work environment, there are times when inmates under your care will become ill or injured and require first aid.

This course will show you how to correctly assess a situation and process the information before administering first aid, recognize what steps need to be taken in accordance with the Emergency Action Principles, know and understand the proper procedures when an inmate becomes ill or requires first aid, and finally, understand the importance of keeping accurate medical records.

Time: approximately 30 minutes

Learning Objectives:

• Determine how to correctly assess a situation and process the information before administering first aid.
• Recognize what steps need to be taken in accordance with the Emergency Action Principles.
• Know and understand the proper procedures when an inmate becomes ill or requires first aid.

Key Topics Include:

• Disclaimer
• Four Medically Related Responsibilities:
• Inmate Medical Complaints
• Basic Procedures for Medical Emergencies
• Controlling Medical Supplies
• Dispensing Medicines to Inmates
• Reporting Medical Supply Distribution
• Dealing with Medical Emergencies
• First Aid Defined
• Your Duties and Obligations
• Dialing 911
• Inside Your First Aid Kit
• Learning Your ABCs
• Danger
• Response
• Airway
• Circulation
• The Basics of Mouth to Mouth
• Moving a Victim into the Recovery Position
• Dealing with Scratches and Minor Wounds
• Caring for Major Wounds
• Handling Sprains and Strains
• Treating Burns
• Caring for Eye Injuries
• Defining Triage

Course Summary:

Most people take their mail for granted. In a 21st century world overflowing with new communication methods such as text messaging, instant messaging and e-mail, it is still nice to receive a personal letter or a birthday or holiday card from a friend. We seldom stop to think about restrictions being placed on our mail. As someone employed in the corrections industry, however, you share in the responsibity of controlling the types of correspondence that comes into and goes out of your facility.

The right of jail inmates to send and receive mail is protected by the First Amendment to the U.S Constitution. However, jail administrators have the authority to place restrictions on these rights if the restriction “furthers an important or substantive governmental interest” and the restriction is “no greater than is essential to the furtherance of that interest.” Typically this involves the security and safety of the jail operation. In this course, we will address various types of correspondence, the circumstances that preclude the delivery of certain prohibited types of mail and how they may or may not impact the “security and safety” of your jail.

Time: approximately 30 minutes

Learning Objectives:

• Understand the need for monitoring the incoming and outgoing inmate mail in your facility
• Identify the types of items which may not be sent to an inmate via the U.S mail
• Understand how e-mail is handled in the jail environment

Key Topics Include:

• The Ingenuity of Inmates
• First Amendment Right
• Types of Correspondence
• What Is Excluded?
• Grievance Processes
• Handling Mail
• Postage and Handling
• Bulk Mail and Catalogs
• Withholding Mail Privileges
• Inmate E-mail

Course Summary:

Inmate employment programs are an effective way to prevent idleness and boredom. In addition, the work inmates perform can help to offset the costs of running a corrections facility. Work programs can also assist in rehabilitation by teaching inmates valuable skills that they can use upon release.

This course will provide learners with background information about common types of inmate employment programs and guidelines for running a fair work program. Additionally, the learner will receive an overview of the legal and procedural issues related to inmate employment.

Time: approximately 30 minutes

Learning Objectives:

• Understand the purpose of inmate employment programs and their benefits
• Identify the types of jobs that inmate employees may perform in your facility
• Recognize the legal and procedural issues related to running an effective inmate work program

Key Topics Include:

• Inmate Employment History
• Inmate Employment and the Law
• State Use System
• Inmate Employment at Your Facility
• Written Policies
• Job Assignments
• Types of Work – Janitorial, Custodial, Food Service, Educational, Manufacturing
• Accommodating Disabled Inmates
• Medical Restrictions
• Mandatory Assignments and Volunteering
• Workplace Conditions
• Pay, Rewards, and Credits
• Benefits of Inmate Work Programs
• Potential Concerns about Work Programs
• Public Policy and Inmate Work Programs

Course Summary:

The old saying “If it’s not documented, it didn’t happen” certainly applies to the corrections world. Any failure to maintain accurate, accessible records means that all of this vital information could be lost. Without this information, management will be at a serious disadvantage when making the decisions that will allow efficient jail operations and will ensure the safety of officers and inmates. Worse yet, failure to maintain accurate records could make you and your facility vulnerable to lawsuits from inmates.

In this course, we will examine the various types of records kept by your facility, discuss the importance of maintaining accurate and secure records, and cover some of the legal issues associated with record keeping in jails and corrections facilities.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of maintaining accurate and secure inmate records
• Identify the types of records that your facility must maintain
• Recognize the risks and liabilities that your facility faces if proper inmate records are not maintained and kept secure

Key Topics Include:

• Record Keeping Responsibilities
• Types of Files
• Commitment Files
• Inmate Files & Grievances
• Investigation Files
• Administrative Files
• Jail Population Reports
• Record Keeping Procedure: Initiation
• Record Keeping Procedure: Storage and Issue
• Record Keeping Procedure: Retiring
• Record Keeping Procedure: Release
• Record Keeping Procedure: Inmate Requests
• Importance of Accurate and Secure Records

Course Summary:

As a corrections officer, you spend every day balancing the public's demands and expectations regarding how you should do your job with the protections afforded suspects by the Fourth, Eighth and Fourteenth Amendments to the Constitution.

In this course, you will learn what Constitutional rights are addressed by the aforementioned amendments, plus the importance of clear-cut administrative guidelines written for you by your institution to both direct you in your decision making processes while working with the jail population and minimize your exposure to liability.

Time: approximately 30 minutes

Learning Objectives:

• Provide jail personnel with a proactive, easy-to-apply approach to protect against liability.
• Determine how to protect personnel against liability for alleged acts.
• Recognize the process for protection against liability for the acts or failures of fellow employees.

Key Topics Include:

• Public Demands and Expectations
• The Original Policy Manual
• Bill of Rights: Fourth Amendment
• Jail Search Justifications
• Frisk and Rub Searches
• Correcting Errant Behavior
• Immunity from Prosecution
• Determining Liability
• Law Enforcement Decision
• Levels of Misconduct
• The Deadly Dozen
• Differences in Jail Populations
• Establishing a Sound Departmental Culture
• Miranda Revisited
• The Proper Use of Force
• Levels of Force
• Cases Impacting Jail Liability
• Taking Someone into Custody
• Jail Population Trends
• Jail Lawsuits: A Critical Problem

Course Summary:

While attention to detail is important any time an individual is incarcerated, there are two periods of time that are critical; when the individual is being admitted to the jail and when he or she is being released from jail. Much attention is focused on how inmates are classified when they arrive at a jail facility. This same kind of care and scrutiny should also be applied to the release process, because unfortunately, inmates/detainees are released from jail in error at an alarming rate. Jails will always have policies and procedures in place that, if followed correctly, should prevent errant releases from occurring. Lack of attention to the details of those procedures is what typically allows mistakes to occur. During this course, we will focus attention on the processes that ensure jail release procedures are being handled properly. In this course, the learner will gain an understanding of the steps necessary to achieve a target of zero release errors.

Time: approximately 30 minutes

Learning Objectives:

• Understand the need for attention to detail when processing inmate/detainee release
• Recognize where the margins for error exist in the release process
• Identify the causes for errant release

Key Topics Include:

• How Does it Happen?
• Never Assume
• Zero Errors
• What Can Go Wrong Will Go Wrong
• Types of Discharge
• Read the Paperwork
• Release Procedure Guidelines
• Before Releasing an Inmate to Another Jurisdiction
• Returning the Inmate's Personal Property
• The Importance of Record keeping

Course Summary:

Although prisons and jails share many common characteristics (prisoners, guards, security systems), their purposes are different. Perhaps the greatest difference that the risk manager must understand is that of turnover. In reality, most "arrestees" never become "inmates."

While jail risk management systems have some similarities to law enforcement risk management systems, this course will show how the risks are different, how the controlling laws are different, and therefore how the policies and procedures must be different.

Time: approximately 30 minutes

Learning Objectives:

• Understand the differences between the prison environment and the jail environment as it pertains to risk management.
• Identify the key principles involved in good jail risk management.
• Recognize the issues in jails that leave the greatest exposure to risk.

Key Topics Include:

• Jails Are Not Prisons
• Ebb and Flow
• Elements of a Jail Risk Management Program
• Convicted Prisoners Versus Pretrial Arrestees
• History of Prison Litigation
• Conditions of Confinement
• Jail Population Trends
• The Big Issues Confronting Jails
• Understaffing and Turnover
• Overcrowding
• Booking
• Medical Treatment
• Suicide: Crisis Related
• Suicide: Depression Related
• Suicide: Mental Health Issues
• Suicide: Manipulative and Impulsive Inmates
• Suicide: "Jail Shock"
• Arrestee Searches
• Establishing Policies and Procedures
• Use of Force
• Prison Litigation Reform Act - Overview
• Prisoner Due process: The Grievance Procedure
• Transportation of Inmates
• Personal Property
• Food Service
• In Case of Emergency

Course Summary:

Corrections professionals are well aware that the days of "reform schools" as the lone model for dealing with juvenile offenders is long outdated. In fact, there are many different aspects of the juvenile corrections system. There are segments of the juvenile corrections population who have been charged and/or convicted of violent criminal acts, and they are housed in facilities not all that different from those where violent adult offenders are kept. Others have more of a group home sensibility to them. Even though there are far more private facilities in juvenile corrections than there are public facilities, a higher percentage of the juvenile corrections population is still held in public facilities.

Corrections officers working with juveniles must provide for the safety and security of youthful offenders in their custody. In this course the learner will gain understanding of how to accomplish that goal as well as teaching the importance of self-discipline and the concept of thinking as opposed to simply reacting to situations.

Time: approximately 30 minutes

Learning Objectives:

• Identify different juvenile corrections philosophies used throughout the country.
• Recognize the need for close observation of youthful offenders who are suicide risks or at risk from other inmates/detainees.
• Understand the need for fairness and consistency when dealing with youthful offenders.

Key Topics Include:

• What Defines a Juvenile Offender?
• Keeping the Facility Safe
• The Reality of Jail
• Proper Assessment
• Predatory Behavior
• Philosophies of Juvenile Detention
• The Missouri Model
• Changing Behaviors
• More Impulsive, More Energetic
• Protect the Inmates, Protect Yourself
• Fairness

Course Summary:

In the past decade there has been an explosion in the number of incarcerated females. In fact, the female inmate population has been growing more rapidly and more steadily than the male population over the same period. This change, largely a factor of evolving cultural dynamics, represents a major paradigm shift for correctional facilities. Facilities designed for men are inherently ill-suited to adequately care for women. A woman's physical, mental and emotional needs require correctional facilities to care for her differently.

This course will provide corrections officers with basic knowledge of the medical needs of female inmates, help them recognize and understand proper procedures when confronted with medical problems and finally, identify the symptoms associated with some of the medical problems of female inmates.

Time: approximately 30 minutes

Learning Objectives:

• Provide corrections officers with basic knowledge of the medical needs of female inmates.
• Recognize and understand proper procedures when confronted with medical problems.
• Identify the symptoms associated with the medical problems of female inmates.

Key Topics Include:

• The Closing Gender Gap
• Drug-Related Convictions
• Gender-Specific Needs
• Conditions Afflicting Female Inmates
• The Female Reproductive System
• Obstetrical Emergencies
• Inmates in Labor
• Complications of Pregnancy
• Avoiding Vaginal Exams
• Pain in the Abdomen
• The Threat of Cervical Cancer
• The Prevalence of Sexually Transmitted Diseases
• The Spread of HIV
• Discharges and Periods
• Prolapse of Female Organs
• Stress-Related Problems
• Problems Plaguing Older Inmates
• Respiratory Problems
• Managing Diabetes
• Dealing with Anemia
• Inmates with Colitis

Course Summary:

Mental illness is a growing concern in the criminal justice system. According to Human Rights Watch and the Bureau of Justice, prisons and jails house three to four times more mentally ill individuals than mental hospitals. Staff at city and community jails estimate that 25 percent of the jail population is mentally ill.

This course will help corrections officers learn to recognize inmates who may be suffering from mental illness, understand the impact of mental illness on inmate behavior and identify methods for managing inmates with mental illness.

Time: approximately 30 minutes

Learning Objectives:

• Recognize inmates who may be suffering from mental illness.
• Understand the impact of mental illness on inmate behavior.
• Identify methods for managing inmates with mental illness.

Key Topics Include:

• Mental Illness in Jails
• Deinstitutionalization
• Security Versus Treatment
• Incarceration Fosters Mental Illness
• Recognizing Mental Illness in Inmates
• Schizophrenia
• Managing Inmates with Schizophrenia
• Mood Disorders
• Managing Inmates with Mood Disorders
• Anxiety Disorders
• PTSD3
• Managing Inmates with Anxiety
• Antisocial Personality Disorder
• Managing Inmates with Antisocial Personality Disorder
• Suicide
• Signs of Suicide
• Suicide Risk Factors
• Contributing Factors for Suicide
• Suicide Prevention Policies
• Self-Injury

Course Summary:

Because no federal law regulates what types of food inmates must be served, prison or jail administrators are largely left to handle their institutions’ food service planning as they see fit. Of course, these administrators must work within the confines of their state and local laws as well as their institution’s budget. Ultimately, the responsibility for feeding inmates a nutritious, satisfying meal lies with the individual managers and employees of each corrections facility.

In this course, you will learn about the basic recommended standards for inmate nutrition. Additionally, this course will cover ways in which decisions in your institution’s food service can impact the overall morale and orderliness of the inmate population.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of providing proper nutrition as part of your food service program
• Identify ways that your facility can ensure that inmates are receiving adequate nutrition
• Recognize the importance of planning when operating a food service program

Key Topics Include:

• Some Historical Perspective
• Legal Requirements
• Correctional Cuisine in the News
• Importance of Food in Corrections Institutions
• Menu Planning
• Security Concerns
• National Research Council of the National Academy of Sciences
• Accommodating Special Diets
• What’s at Risk?
• Cost Issues
• Storage and Preparation
• Commissary Options

Course Summary:

Jails require better management than almost any other type of work environment. Without constant supervision a jail would quickly sink into chaos, with the safety and well-being of both corrections officers and inmates at serious risk. Despite technological advances that have been made in the corrections industry, there is still no substitute for having officers physically patrol the corrections facility.

In this course, corrections officers will learn to understand the importance of physically patrolling the jail, identify the various elements within the jail that they will need to check on a regular basis and finally, recognize the importance of good, reliable information in ensuring peace and safety within the jail.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of physically patrolling the jail.
• Identify the various elements within the jail that you will need to check on a daily basis.
• Recognize the importance of information in ensuring peace and safety within the jail.

Key Topics Include:

• Jails Don't Manage Themselves
• Direct Supervision
• What are a Jail Officer's Responsibilities?
• Keeping Informed
• Sources of Information
• Behavioral Changes
• Cultivating Sources of Information
• What Inmates Know
• What to Look For
• Reporting to Your Post
• Inspecting Your Area
• Inspecting the Common Areas
• The New Shift Begins
• Red Flags Waving
• The More You Patrol, the More You See
• How Much is Enough?
• Suicides and Homicides
• Suicides and Homicides: Securing the Scene
• Suicides and Homicides: The Written Report
• Everyday Inspection Duties
• Your Personal Safety
• Patrol is Never Routine
• Improving the Jail

Course Summary:

The easiest way to handle a riot situation at your facility is to prevent it from ever happening in the first place. However, should a riot occur, a thorough riot response plan can help management and staff contain the disturbance quickly. Riot response planning requires that you consider the “big picture” of how your facility addresses any emergency. At the same time, an effective plan will contain detailed, specific plans for handling incidents in each area of your facility. These detailed plans should take into account the various riot scenarios that could happen, and provide specific plans for responding to various types of emergencies, such as hostage situations, escape attempts, etc.

In this course, you will learn about potential riot “triggers” and ways to prevent disturbances before they happen. Additionally, this course will address different riot response approaches and when they are appropriate. You will also learn about ways of returning your facility to “normal” after a large-scale disturbance.

Time: approximately 30 minutes

Learning Objectives:

• Understand the potential triggers of riots in corrections facilities
• Identify ways that corrections staff can predict and prevent riots
• Recognize the importance of detailed riot response plans when a disturbance occurs

Key Topics Include:

• Worst Case Scenario
• Prevention is the Best Plan
• Riot Triggers -- Inmates, Conditions, Management
• Focus on the Causes You Can Control
• Warning Signs
• Goals of Any Riot Response Plan
• Riot Response Teams – DCTs, Armed DCTs, Tactical Response Teams
• Tactical Options and Planning
• Working with Outside Agencies
• Training, Drills, and Mock Exercises
• Legal Considerations
• After the Event

Course Summary:

Contrary to the perception of many outside of the corrections industry, the primary role of the corrections officer in a jail is to provide for the safety and security of those inmates put into his or her custody. Nowhere is this role more important than in the prevention of suicide by inmates. While successful suicides are relatively infrequent in corrections facilities, it is important to note that suicide is one of the leading causes of death in the jail environment.

This course will help the corrections officer recognize the physical and behavioral signs of inmates who are at risk for suicide, understand the proper procedures to follow in order to prevent suicides in jail and identify proper techniques for assisting an inmate who has attempted suicide.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the physical and behavioral signs of inmates who are at risk for suicide.
• Understand the proper procedures to follow to prevent suicides in jail.
• Identify proper techniques for assisting an inmate who has attempted suicide.

Key Topics Include:

• Public Misperceptions
• Why Does the Problem Exist?
• Profile of a Suicide Victim
• Crisis Time
• Initial Screening
• The Importance of Suicide Checklists
• Crisis Related Suicides
• Depression-Related Suicide
• Mental Illness
• Manipulative Inmates
• Suicide by Hanging
• If You Find an Inmate
• Established Protocols
• Prevention
• The Use of Monitors
• Communication
• If a Suicide Attempt is Completed

Course Summary:

Corrections is a profession that most of society perceives as difficult and dangerous. There is an element of truth to that perception. However, with the right combination of desire, skill, courage and training, the job of supervising inmates can be very rewarding. Whether it is or not depends to a great extent on the attitude the corrections officer brings to work each day.

This course will show the need for good communication skills in the jail environment, help identify ways to establish credibility with inmates and finally, understand how to analytically ask questions during the decision making process.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the need for good communication skills in the jail environment.
• Identify ways to establish credibility with inmates.
• Understand how to analytically ask questions during the decision making process.

Key Topics Include:

• This Job's Not for Everybody
• Never Forget Your Number One Responsibility
• How Do You Build Inmate Confidence?
• Communication
• Listening Skills
• Asking Questions
• Giving Orders
• Motivating Inmates
• Taking Responsibility
• The Golden Rule
• Attitudes That De-Motivate Inmates
• The Rewards of Good Communication Skills
• Carrying Out Jail Policies and Procedures
• Demonstrating Loyalty
• Decision Making
• Identifying the Problem
• How to Discover the Real Problem
• Points to Consider
• Taking Action

Course Summary:

In most circumstance, dining in the jail environment can be an enjoyable experience for the men or women housed in your facility. If not managed properly, however, it can quickly become anything but inviting. Some feel that communal dining in a corrections facility may be among the most high stress and high risk activities that takes place in the institution.

In this course the learner will gain understanding regarding the importance of maintaining the quality of meals served to inmates, the risks involved in not managing the dining hall efficiently and signs to look for among the inmate population that some type of altercation in the dining hall is about to occur.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of quality control in the food preparation process
• Realize the importance of planning for contingencies like lock-downs and hostage situation
• Identify behaviors in the dining hall that indicate trouble may be brewing

Key Topics Include:

• High Stress Dining
• Good Kitchen Management
• A Professionally Run Dining Operation
• The American Correctional Food Service Association
• Trouble in the Dining Area
• Watching the Line
• Watching the Process
• Dining in the Housing Units
• Contingency Planning
• Hostage Situations
• Monitoring Food Preparation Areas
• "Home Brew"

Course Summary:

A correction officer's job is inherently dangerous. Every officer must be conscious of this on a daily basis when entering his or her facility. A corrections officer's primary function is to provide for the safety and security of the inmates/detainees in his or her care. Officers must also be concerned about personal safety, however, never losing sight of the fact that he or she could become the victim of an attack by one or more inmates at any time, with the officer then held as a hostage.

Officers must be aware, vigilant and prepared. In this course, you will learn to anticipate potential situations and how you can assist in bringing an incident that does occur to a successful closure for all parties concerned. Additionally, you will learn the potential mental health implications of going through such an event.

Time: approximately 30 minutes

Learning Objectives:

• Identify the reasons why hostage situations can occur in corrections facilities
• Recognize the most effective security measures to prevent hostage situations
• Understand the steps to take to ensure your safety should you find yourself taken hostage

Key Topics Include:

• How Do Your Prepare?
• Stop Before It Starts
• Reading the Signs
• Why Do Hostage Situations Occur?
• Officers as Targets?
• Behavior Patterns of Hostage Takers
• Logistical and Security Issues
• The Negotiating Team
• Securing Perimeters
• Supervising Non-Participating Inmates
• Your # 1 Job as a Hostage
• After the Incident

Course Summary:

There will be times in a jail where it will be necessary to use force or security equipment or restraints in an effort to exert control over an inmate or a group of inmates. The challenge this presents is that the degree of force required to maintain order has to be balanced with the correction officer's obligation to protect the safety and security of the inmates in his or her custody.

This course will explain to corrections officers the circumstances under which use of force is justified, what type of force may be used, the Constitutional issues that must be considered, the types of restraints that may be used and the limitations that apply.

Time: approximately 30 minutes

Learning Objectives:

• Recognize how the constitutional issues regarding use of force differ for convicted prisoners and pre-trial detainees.
• Understand the limitations that exist in the jail environment regarding use of force.
• Identify the different levels of the use of force continuum.

Key Topics Include:

• Use of Force WHEN and AS it is Needed
• When Force is Justified
• When Use of Force is Not Justifiable
• Training is Essential
• Use of Force Continuum
• Threat Level I - Compliant Inmate
• Threat Level II - Passively Resistant Inmate
• Threat Level III - Active Resistance
• Threat Level IV - Assaultive
• Threat Level V - Assaultive with Intent to Cause Serious Bodily Harm or Death
• Split-Second Decision Making
• Use of Restraints
• Preventing Asphyxia
• Constitutional Issues
• Why Is It Important?
• Fourteenth Amendment Four Part Test
• Constitutional Issues - Eighth Amendment

Course Summary:

With staff coming and going regularly at each shift change, and an inmate population that is in a constant state of turnover, written communications and reporting are an absolute necessity to avoid chaos in the management of the facility.

This course will help corrections officers realize that the responsibility of maintaining accurate records is equally as important as their other duties, plus illustrate the importance of communication and the personal notebook and finally, know and understand how to prepare accurate and timely written reports.

Time: approximately 30 minutes

Learning Objectives:

• Understand that the responsibility to maintain accurate records is as equally important as other duties.
• Know and understand the importance of communication and the personal notebook.
• Know and understand how to prepare accurate and timely written reports.

Key Topics Include:

• Why Document and Report?
• Reporting - Just the Facts
• Documenting Inmate Correspondence
• Inmate Visitor Reporting
• Medical Treatment Reporting
• Reporting - Recreational Activities
• Reporting - Religious Activities
• Misconduct Reporting
• Property and Disposition Reporting
• Staff Activity Reporting
• Mechanical Musts of Report Writing
• Reporting - The 5 W's and an H
• The Four C's of Reporting Essentials

There is a strong correlation between customer satisfaction and success in an organization. A welcoming customer culture is one in which an organization is working to create satisfied customers from the inside-out.

All employees will benefit from learning about the importance of having a welcoming customer culture and a commitment to customer satisfaction.

Including important information for both new and experienced customer service professionals, this course helps employees get into the minds of the customers. By understanding the customer, employees turn into professional problem-solvers!

This course covers important basics of customer service such as professionalism and listening skills, as well as advanced tips on handing the most difficult customers.

Course Summary:

An RFP (Request for Proposal) is a legally binding document written by an organization seeking bids from potential vendors or contractors to provide a service or complete a project. One might say the RFP is to a project as a blueprint or plans to a house. When used for public bidding on a project or service, RFP development and dissemination must be fair and impartial.

This course will introduce the learner to the basic RFP process, help him/her understand the purpose and major components of effective Request for Proposals (RFPs), identify methods for preparing and disseminating RFPs in a fair and impartial manner and finally, recognize the guidelines and general format for developing RFPs.

Time: approximately 30 minutes

Learning Objectives:

• Understand the purpose and major components of effective Request for Proposals (RFPs).
• Identify methods for preparing and disseminating RFPs.
• Recognize the guidelines and general format for developing RFPs.

Key Topics Include:

• What is a Request for Proposal?
• Preparing for the RFP
• What Is Included In an RFP?
• Components of an RFP
• Scope of Project
• Project Description
• Proposal Requirements
• Award Criteria
• Evaluation Checklist
• Federal Government RFPs
• Letter & Oral RFPs
• Distributing your RFP
• Technical Assistance
• Gathering Proposals

Course Summary:

Numbers, whether you love them or loathe them, factor into everything that you do. Sustained success in an organization may very well depend on your ability to comfortably and accurately work with numbers.

This course provides a review of basic math skills that, coupled with reasoning and problem solving skills, can enhance your proficiency in basic math.

Time: approximately 30 minutes

Learning Objectives:

• Understand basic math concepts.
• Determine the correct way to solve basic math problems.
• Recognize the role math plays in our daily lives.

Key Topics Include:

• The Numbers Game
• Concepts to be Covered
• Using a Calculator
• Defining the Problem
• Testing Your Reasoning Skills
• Half of One Thing, Fifty Percent of Another
• Do the Math
• Working with Fractions
• The Value of Time
• Not Your "Average" Concept
• Playing it Right Down the Middle
• Determining the Mode
• Expressing Data as a Ratio
• Finding the Area
• Mathematics From Across the Pond
• Metric System Explained: Length
• Conversion Calculator: Length
• Metric System Explained: Mass
• Conversion Calculator: Mass
• Metric System Explained: Volume
• Conversion Calculator: Volume
• Reference Charts

Course Summary:

Creating an effective influenza pandemic plan means preparing for every conceivable contingency. How well your community fares when under siege by a virulent flu virus will be directly related to how well local government has planned. "Siege" may seem like a melodramatic term, but the reality of a pandemic is that many people will become ill and some will possibly die from the illness. You don't beat a pandemic; you contain it, and how well you contain it will be directly related to how well you prepare.

In this course, you will learn how the five components of the overall pandemic plan fit together to form a cohesive unit and some of the key contingencies that will need to be addressed in each of these areas. Additionally, you will learn the importance of communication and cooperation, both internally among departments within local government, as well as with organizations within the community.

Time:Approximately 30 minutes approximately 30 minutes

Learning Objectives:

• Identify the issues that need to be addressed in each of the five components of a pandemic plan
• Recognize the importance of the Business Continuity Plan relative to the success of the overall plan
• Recognize the role that a Pandemic Plan for local government can have in minimizing the degree of illness and fatality that could occur in your community

Key Topics Include:

• Planning for Contingencies
• The Communications Plan
• The Security Plan
• What Are the Protocols?
• The Business Continuity Plan
• The Medical Plan
• The Training and Education Plan
• Look Beyond the Obvious
• Establishing Your Priorities
• Is It Legal?
• Absenteeism
• Keeping Departments Functioning

Course Summary:

For most of us, the unknown is at or near the top of the list of those things which frighten us. It is this fear of the unknown that causes people's breath to quicken when they hear the word "pandemic," especially when used in reference to a new disease or viral strain with no known vaccine or cure.

A pandemic causes more people to look to the government for help. The wider the pandemic spreads the more stress and strain that will be put on the government's resources, particularly in terms of manpower. What citizens of your community must also realize is that government, regardless of the level, cannot deal with a pandemic alone. Local government needs to plan and part of the planning efforts will involve interaction, not just with the more obvious participants such as healthcare professionals, but also business, industry, community organizations, church groups and the public in general.

Time:Approximately 30 minutes approximately 30 minutes

Learning Objectives:

• Identify the five components of a pandemic plan
• Recognize the difference between seasonal influenza and pandemic influenza
• Identify the four supervisors who report to the Planning Committee Director

Key Topics Include:

• Understanding the Influenza Virus
• Fighting the Virus
• Disease Prevention Recommendations
• Why Pandemic Planning is Important
• Step One – First Things First
• Step Two – Public Healthcare
• Step Three – Businesses and Other Local Groups
• Managing the Pandemic Planning Process
• Responsibilities of the Planning Committee Director
• Assembling the Plan

Course Summary:

How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships.

Time: approximately 30 minutes

Learning Objectives:

• Understand the meaning of diversity
• Demonstrate knowledge of practical tools for applying principals of diversity in daily activities.
• Identify opportunities for individual growth by accepting and appreciating diversity in the workplace.

Key Topics Include:

• Understanding Diversity
• A Working Definition
• Perception Versus Reality
• Tracing the Roots of Diversity
• A Look Back in History
• "Melting Pot," "Diversity Salad" or "Multicultural Stew"?
• Understanding Our Differences
• Working on Diversity
• Having a Plan
• The Next Step in the Process
• Why is Acceptance Difficult?
• Building on Understanding and Acceptance
• A Key Ingredient
• Valuing the Whole Person
• The Great Lesson of Diversity
• Universal Desires
• Benefits of Diversity in the Workplace
• Benefits of Diversity
• Diversifying the Workplace
• Varying Levels of Awareness
• All Things to All People?

Course Summary:

Smart managers know that employees are their most valuable asset. However, understanding how and when to recognize employees for their hard work is more than common sense.

This course outlines the importance of employee appreciation and recognition in an organization and provides suggestions about identifying and implementing cost-effective, high-impact methods and programs.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the importance of employee appreciation and recognition and how it can positively impact the workplace.
• Identify low cost recognition programs and activities.
• Understand the most effective ways to deliver rewards and recognition to employees.

Key Topics Include:

• Employee Appreciation and Recognition
• Thoughtful Words are Free
• Recognition Drives Desired Behaviors
• The Power of Positive Reinforcement
• Who Should Receive Rewards and Recognition?
• Why Recognize and Reward Employees?
• Reward Employees in Front of Their Peers
• Other Forms of Motivation
• Reward Immediately
• Reprimand Versus Reward
• Who Gives the Recognition/Rewards?
• What Form Should the Recognition Take?
• Types of Recognition and Rewards
• Other Tangible Rewards
• How Should Recognition Be Communicated in the Organization?
• Self Audit

Course Summary:

While difficult to calculate, the costs of employee turnover are one of the largest expenses faced by any business. Great employees are expensive to recruit, train, and maintain -- so how can you keep them around for a long time?

This course provides an overview of traditional and modern retention methods, practical tips for open communication with employees, and top reasons why managers and companies fail to retain employees.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the importance of employee retention and how it can impact a business.
• Identify low cost employee retention programs and activities.

Key Topics Include:

• The Only Constant is Change
• Old-School Retention Methods
• Retention Basics
• The Power of Communication
• It's a Two-Way Street
• Methods of Gathering Information
• Communicating Through Surveys
• Ask Your Employees for Their Opinions
• Share Information Openly - The Good, Bad and Ugly
• Understanding Common Organizational Goals
• Get the Right People in the Right Positions
• Too Much Focus on Compensation Can Harm the Organization
• Equitable Pay
• Creating a Team Versus an Individual Effort
• Show Respect for All Employees
• Appreciate Your Employees
• Holding People Accountable
• Provide Educational Opportunities
• Celebrate Wins Every Day!
• What Do Employees Look for in a Job?
• Why Do Managers Fail to Retain?
• Why Do Companies Fail to Retain?
• The Exit Interview

An understanding of ethical behavior is critical due to the fact that, regardless of what your role in local government may be, your work is done in the public eye. As a result, expectations regarding your job performance are held to a higher standard than your counterparts in the private sector.

In this course, we will define ethical behavior, provide examples of work situations where a thorough understanding of workplace ethics may be applied, and ways in which you can determine if your decisions and behavior are meeting the appropriate standards.

Course Summary:

Being elected to public office is a great responsibility. Your fellow citizens have shown they have trust and confidence in your ability to represent their interests with integrity. However, being an elected official also puts you in the public spotlight. As a result, the realities of serving your community as an elected official in the 21st-century can be imposing. You must understand the implications early in your political career. While spontaneity can be a good thing for most people, when it comes to public office, it is probably wiser to choose your words and your actions carefully. An off-the-cuff remark or action can be harmful to you, even when there was no bad intent on your part. The most important reason for ethical behavior, however, is because it's the right thing to do.

This course will provide learners with an understanding of basic ethical standards found in most communities, how to make decisions when issues aren't black or white as well as what the consequences of even a perception of a breach of ethics can be.

Time: approximately 30 minutes

Learning Objectives:

• Define "ethical behavior" as it relates to elected officials
• Recognize why even the perception of impropriety can be damaging to your reputation and career
• Identify methods for determining whether an action is ethical when there is no black and white answer readily available to you

Key Topics Include:

• The Realities of Public Office
• Perception Defines Reality
• The Most Important Reason for Ethical Behavior
• Why Codes of Conduct Require Documentation
• Why Are Expectations Different?
• Code of Ethics
• Consider Appearances
• Potential Conflicts of Interest
• Divulging Confidential Information
• Ethics Checklist
• When Things Aren't Black or White
• Fulfilling Your Responsibilities

Course Summary:

Anger is not something that most of us might think we have to be prepared to deal with in our workplace, and yet more and more frequently, issues come up where conflict is involved. Regardless of the reasons, workplace anger is something that has to be dealt with as soon as the issue arises. Ignoring a problem will only allow it to become worse.

In this course, the learner will gain understanding regarding the importance of communication in dealing with employee anger, acquire knowledge regarding productive methods for dealing with employee anger, and finally learn to recognize the behavioral indicators preceding episodes of anger.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of communication in dealing with employee anger.
• Identify productive methods for dealing with employee anger.
• Recognize the behavioral indicators preceding episodes of anger.

Key Topics Include:

• Managing Anger
• Be Aware of the Signs
• Communication is the Key
• Perception is Reality
• Communication is Contagious
• When Communication is Poor
• When Anger Erupts
• Resist the Urge for "Fight or Flight"
• Encourage Them to Talk
• Dealing with Feeling First, Then with the Issues
• Actively Listen
• Your Response
• Moving On to the Issues and Problem Solving
• Up on the Feelings
• Employee's Role
• Management
• When Employees Are Angry with Other Employees
• When Anger Can't Be Controlled

Course Summary:

While management and leadership skill sets often overlap, many business consultants and organizational experts consider the work done by leaders to be different from the work done by managers. Their contention is that a leader focuses on motivating people to achieve a common, often visionary goal. A manager ensures that tasks are completed correctly and on time according to existing policies and procedures.

This course will examine the differences between leadership abilities and managerial skills. Additionally, you will learn about the sorts of tasks typically performed by leaders and those tasks typically performed by managers. You will also gain insight into the ways that you can improve your management and leadership abilities.

Time: approximately 30 minutes

Learning Objectives:

• Identify the commonly-understood differences between managerial skills and leadership abilities
• Recognize the types of tasks that managers and leaders do best
• Determine how individuals can be effective managers and leaders

Key Topics Include:

• The Leadership vs. Management Debate
• What a Leader Does
• What a Manager Does
• Authority vs. Inspiration
• Management, Leadership and Risk
• When Do You Need A Manager? A Leader?
• Scenario and Solution
• An Easy Management vs. Leadership Guideline
• How to Become a Manager
• How to Become a Leader
• Appreciating Different Skill Sets
• A Sports Analogy

Course Summary:

Did you know that the American workforce is getting older? Almost one-third of the U.S. population was born between 1945 and 1965, and the oldest members of this group are either retired or preparing to retire. Many organizations often overlook large-scale trends in the American population as potential risk factors. Demographic trends in the workforce, however, can significantly impact your organization's ability to operate efficiently and effectively. Because long-term planning is often neglected, this course will provide learners with information necessary to identify demographic risks to your operations and will provide possible strategies that can be employed to address these concerns before they negatively impact your organization.

Time: approximately 30 minutes

Learning Objectives:

• Identify the factors contributing to demographic changes in the U.S. population
• Recognize how demographic changes, specifically an aging workforce, can pose risks to your organization
• Determine how to evaluate your organization's workplace demographics and respond to the specific risks you face

Key Topics Include:

• A Changing Workforce
• Demographics and Generations
• Baby Boom and Baby Bust
• Trends in the Workforce
• What is at Risk?
• Prioritizing and Responding to Risks
• Demographic Risk Management
• Gaining Insight
• Framing a Strategic Response
• Moving Forward

Course Summary:

There is no greater asset to a company than its employees; therefore it is clear that finding the best person for the job is crucial to an organization's success. Formal recruiting practices, as well as an ongoing recruitment mindset, are important for finding the right person at the right time.

This course covers common formal recruiting practices, factors that lead to recruiting excellence, and creative recruiting methods and sources.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of having formal recruiting practices.
• Recognize the factors that define recruiting excellence.
• Identify a variety of creative recruiting sources.

Key Topics Include:

• The Value of Human Capital
• Recruiting: A Key Factor in Increasing Value
• Thinking Outside the Box
• Your Reputation Precedes You
• A Great Place to Work
• Implementing Recruiting Strategies
• Employees as Recruiters
• Customer Referral Opportunities
• Recruiting Employees from Other Companies
• Maintaining Ethical Recruiting Standards
• Gauging the Legal Risk
• Organizing Referrals
• Advertise and Market Openings
• Recruiting on the Web
• Employment Agencies
• Executive Recruiters
• Other Applicant Resources
• Recruiting Tips

Course Summary:

With the passage of AB 1825, the state of California stepped to the forefront regarding the prevention of sexual harassment in the workplace. Working in the state of California as a manager or supervisor within your organization, you must be committed to the concept of a harassment-free workplace. Creating a great work environment that is free of harassment and discrimination is important for many reasons, first and foremost because it's the law. Both federal and California law require it.

Additionally, no one should ever have to work in fear. It is your responsibility to see that your employees are provided with a safe, comfortable place to work without having to feel threatened or uncomfortable. In this multi-module course, you will learn what sexual harassment is, how the federal and California state laws address it, your role as a manager in dealing with sexual harassment, and how to investigate and handle a sexual harassment claim. We will also look at real life scenarios so that you can apply theoretical knowledge to real life situations.

This course includes six modules:

1. Introduction
2. Laws and Awareness
3. Harassment Scenarios
4. A Supervisor's Role
5. Ethical Behavior
6. Discrimination and Diversity

Time: 2 hours

Learning Objectives:

1. Introduction
• Understand the purpose of California AB 1825.
• Identify the key components of your training.
• Recognize the benefits of AB 1825 compliance.
2. Laws and Awareness
• Understand your role as a manager in dealing with potential harassment situations.
• Recognize the "dos and don'ts" of dealing with harassment in the workplace.
• Identify the liabilities of not handling harassment complaints effectively.
• Identify behavior that meets the criteria for harassment.
3. Harassment Scenarios
• Recognize sexual harassment issues in real life scenarios.
• Understand the role of the manager in these scenarios.
• Identify the proper actions to take if similar situations were to occur in your organization.
4. A Supervisor's Role
• Define a harassment policy and what it should contain.
• Identify factors associated with harassment investigations.
• Recognize the steps that need to be addressed when talking to alleged perpetrators and victims.
5. Ethical Behavior
• Understand the importance of having a personal code of ethics.
• Recognize the impact that making ethical choices has on our lives and the lives of others.
• Identify ways in which we can determine if our actions are ethical.
6. Discrimination and Diversity
• Understand the meaning of diversity.
• Demonstrate knowledge of practical tools for applying principals of diversity in daily activities.
• Identify opportunities for individual growth by accepting and appreciating diversity in the workplace.

Course Summary:

Harassment is not only illegal, it can also create an uncomfortable, threatening and unpleasant environment for all people within an organization, not just those involved in a specific incident. All employees need to understand what harassment is and how it can affect individuals, their co-workers and the organization overall. Only by having a thorough understanding can employees help identify, report and eliminate harassment from the workplace.

In this course, the learner will gain knowledge and understanding about what types of behavior can be considered harassment, as well as the remedies that exist for employees who feel like they've been a victim of harassment.

Time: approximately 30 minutes

Learning Objectives:

• Understand the role perception plays in potential harassment situations.
• Recognize the impact on your organization of not reporting incidents when employees see them.
• Identify individual responsibilities in creating a zero-tolerance sexual harassment environment.

Key Topics Include:

• A Harassment-Free Workplace
• The Effects of Harassment
• The Federal Laws
• The First Step: Making Sure a Policy is in Place
• Defining Behavior as Harassment
• Unwelcome Behavior
• The Key is Perception
• Severe or Pervasive Behavior
• Adverse Effect
• "Quid Pro Quo" Sexual Harassment
• Hostile Work Environment
• Sexual Harassment Claims

Course Summary 

Harassment is not only illegal, it can also create an uncomfortable, threatening and unpleasant environment for all people within an organization, not just those involved in a specific incident. All employees need to understand what harassment is and how it can affect individuals, their co-workers and the organization overall. Only by having a thorough understanding can employees help identify, report and eliminate harassment from the workplace.

In this course, the learner will gain knowledge and understanding about what types of behavior can be considered harassment, as well as the remedies that exist for employees who feel like they’ve been a victim of harassment.

Time:  Approximately 30 minutes

Learning Objectives:

• Define the role perception plays in potential harassment situations.
• Recognize the impact on your organization of not reporting incidents when employees see them.
• Identify individual responsibilities in creating a zero-tolerance sexual harassment environment.

Key Topics Include:

• A Harassment-Free Workplace
• The Effects of Harassment
• The Federal Laws
• The First Step: Making Sure a Policy is in Place
• Defining Behavior as Harassment
• Unwelcome Behavior
• The Key is Perception
• Severe or Pervasive Behavior
• Adverse Effect
• "Quid Pro Quo" Sexual Harassment
• Hostile Work Environment
• Sexual Harassment Claims

Course Summary:

While most people are aware of the concept of school bullies, fewer recognize bullying as a problem in the workplace. In fact, over one third of the American workforce has experienced bullying at some point in their careers. The legal safeguards that have been created to protect employees from issues like sexual harassment have yet to impact the problem of bullies at work. In this course, the learner will gain understanding of what constitutes workplace bullying and measures a victim can take to confront the bully.

Time: approximately 30 minutes

Learning Objectives:

• Identify different types of bullying behavior
• Recognize symptoms of stress from being victimized by a workplace bully
• Identify the best methods for confronting a workplace bully

Key Topics Include:

• Not Just a Schoolyard Phenomenon
• Statistically Speaking
• Workplace Bullying Defined
• A Slippery Legal Slope
• Bullying Testimony and the Indiana Court of Appeals
• It's All About Control
• What Bullying Is and What It Isn't
• Bullying is Pervasive
• Bullying Tactics
• Why Is It Tolerated?
• Anti-Bullying Policies
• What If No Policy Exists?

Course Summary:

Defined in the simplest terms, child neglect is the failure to provide for a child's basic needs. Almost 2,000 children die annually as a result of neglect. As tragic as this is, an even larger number of children suffer long-term physical, psychological and behavioral problems as a result of neglect. Overburdened courts and social services systems do their best to help neglected children, but often the overwhelming case loads they work under make it difficult to overcome these problems.

This course will provide learners with an understanding of the tremendous obstacles the children face and what the consequences are to society when neglected children are left to fend for themselves and how simply having someone who will listen can help them to overcome the tremendous odds stacked against them.

Time: approximately 30 minutes

Learning Objectives:

• Identify the symptoms and roots of child neglect
• Recognize the long term consequences of child neglect
• Understand the responsibilities of volunteers and advocates to a neglected child

Key Topics Include:

• Child Neglect Defined
• A Truth Difficult to Comprehend
• The Impact on the Survivors
• Indications of Child Neglect
• Psychological and Behavioral Indicators of Neglect
• Where the Roots of Neglect Begin
• What Does the Future Hold for Neglected Children?
• Long-Term Psychological Problems
• Long-Term Behavioral Issues
• Social Interactions with the Outside World
• Long-Term Physical Consequences
• Fighting Against Hopelessness
• An Overburdened System

Course Summary:

Although no two abusive relationships are the same, there is a cycle of domestic abuse that is fairly predictable. Understanding the steps in this cycle of violence will help you to understand what motivates the abusive partner to inflict both the physical violence and psychological torment he perpetrates on his victim. If you choose to help victims of abuse by serving as a volunteer, you need to learn both the facts about domestic violence in general, and the facts about the services your organization has to offer. As a volunteer, helping a victim of domestic violence learn how to make her own decisions again, regain her confidence, and take control of her life can be a satisfying and rewarding experience.

In this course, the learner will gain understanding regarding the cycle of abuse, how the mind of the abuser works, the effect the abuse has on the victim, as well as how to develop a safety plan to move her life forward in a safe and positive direction.

Time: approximately 30 minutes

Learning Objectives:

• Identify the steps in the cycle of abuse
• Define a safety plan
• Recognize the need to empower the abuse victims with whom you work

Key Topics Include:

• Making the Decision to Help
• A Purposeful Act
• Psychological Abuse
• Physical Abuse
• Sexual Abuse
• The Abuse
• The Guilt
• Rationalization
• Normalcy
• Fantasy and Planning
• The Set-Up
• The Safety Plan

Course Summary:

Over a lifetime, a person may experience a number of "life–changing" events. Some can be joyful, such as a birth or an adoption. Others can be stressful or tragic, such as a catastrophic illness or devastating injury. For many years, people had to make serious life choices when events such as these occurred. They found themselves torn between taking care of themselves or loved ones and keeping their jobs.

In an attempt to help provide balance, Congress passed and President Bill Clinton signed The Family and Medical Leave Act which went into effect on August 5th, 1993. In this course, the learner will gain understanding of the act's basic provisions as well as the final rules issued by the Department of Labor that went into effect in January, 2009.

Time: approximately 30 minutes

Learning Objectives:

• Identify the basic provisions of the Family and Medical Leave Act
• Recognize the changes made to the FMLA as a result of the Department of Labor's final rules

Key Topics Include:

• Who Is Covered?
• What Are the Eligibility Requirements for Employees?
• When Is FMLA Applicable?
• Serious Health Condition Defined
• Requiring Certification
• Maintaining Health Benefits
• The "Key Employee" Exception
• Department of Labor "Final Rules"
• National Defense Authorization Act for FY 2008
• Final Regulations – Employee Notice Requirements
• Final Regulations – The Medical Certification Process
• Final Regulations – "Categorical Penalties"

Course Summary:

No one should have to fear for their safety at work. However, the reality is that over two million Americans are victims of workplace violence each year. Educating employees about the warning signs and steps for preventing workplace violence could help your organization avert disaster.

This course will help employees identify the types of workplace violence, recognize behaviors that may be precursors to violence, and understand prevention steps.

Time: approximately 30 minutes

Learning Objectives:

• Identify the levels/types of workplace violence.
• Recognize behaviors and attitudes that may be precursors to workplace violence.
• Understand the steps that need to be taken if you perceive a threat or become a victim of violence.

Key Topics Include:

• Hitting Close to Home
• Sobering Statistics
• The Importance of Being Prepared
• Identifying Violence in the Workplace
• Forms of Workplace Violence
• Violence by Strangers
• Violence by Customers or Clients
• Violence by Co-workers
• Violence by Someone with a Personal Relationship to the Employee
• Trust Your Instincts
• Recognizing the Signs
• What are the Behavioral Signs?
• What are the Characteristics?
• Plans for Preventing Violence in the Workplace
• Steps for Limiting Violence by Co-workers
• Threats from the Outside
• Restricting Public Access to Work Areas
• Other Steps for Limiting Violence from Outside Sources
• Be Mindful of "Triggers"
• When Violence Occurs
• Observe Carefully
• What's the Plan?

Access 2003 Series Total Items: 7 Total Time: 22.00 hour(s) Subscription Term: 12 month(s)

Summary:

The Access 2003 series of courses starts off with an overview of both database concepts in general and Access in particular. Learners then find out how to design, build, and use Access tables. Further topics include using queries, find, filter, and sort to unearth answers from data. Learners finally move on to the Access report system and delve into wizards, timesaving tips, and even a bit of programming. Certification: Audience: This series is for anyone who wants to get the most out of using Access 2003. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. Show Me Hows allow learners to access instructional demonstrations from all courses in the series. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks a learner's progress in a course.

Excel 2003 Series Total Items: 7 Total Time: 26.00 hour(s) Subscription Term: 12 month(s)

Summary:

This series is designed for beginning and intermediate Excel users. This series teaches learners about creating and editing spreadsheets, what's new in the 2003 version, the Excel interface, navigating, editing, and working with text, values, and formulas, printing, formatting, creating charts and databases, and using images and hypertext in a spreadsheet. Certification: Audience: This series is for anyone who wants to get the most out of using Excel 2003. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. Show Me Hows allow learners to access instructional demonstrations from all courses in the series. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks a learner's progress in a course.

Excel 2007 Total Items: 6 Total Time: 11.00 hour(s) Subscription Term: 12 month(s)

Summary:

The Excel 2007 series introduces learners to the newly designed Ribbon interface of Microsoft Excel 2007. It provides a basic introduction to Excel including entering and editing cell data, selecting cell ranges, and formatting worksheet data. Learners will also be able to print worksheets, add comments, complete basic calculations and formulas, and create charts using Excel 2007. Certification: Audience: This course is for anyone new to Microsoft Excel, or for individuals looking for an Excel refresher. Features:

Course Summary:

Spreadsheets are used every day for tasks as simple as creating a list of employees or as complicated as performing exceedingly complex calculations. Microsoft Excel is the most frequently used spreadsheet software.

This course will provide information on how to create, edit, format and print spreadsheets, and provides good foundational information for beginning users. Also see Microsoft Word Basics and Microsoft Outlook Basics.

Time: approximately 30 minutes

Learning Objectives:

• Understand the purpose of an Excel spreadsheet and common uses at work and home.
• Recognize common terms and parts of the Excel workbook and a typical spreadsheet.
• Identify what information can go in a cell, as well as basic formulas and functions.

Key Topics Include:

• Getting Started
• Toolbars and Spreadsheet Terms
• Data in a Cell
• Cut, Copy, Paste
• Inserting and Deleting Columns and Rows
• Creating a Series
• Understanding Formulas
• Standard Mathematical Operators
• Order of Operations Review
• Formula Shortcuts
• Autocalculate
• Spreadsheet Formatting - Fonts, Sizes and Styles
• Spreadsheet Formatting - Values and Numeric Labels
• Formatting for Ease of Viewing On-Screen
• Printing a Worksheet
• Saving a Workbook

Office 2007 Total Items: 7 Total Time: 17.00 hour(s) Subscription Term: 12 month(s)

Summary:

The new Office package is changing the old interface with new features on an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? Take a look at the changes in Office 2007 and learn how to make the most of them. Certification: Audience: This series is for anyone who wants to be able to locate both old and new commands in the Microsoft Office 2007 applications: Word, Excel, PowerPoint, Access, and Outlook. Features:

Outlook 2003 Series Total Items: 7 Total Time: 25.00 hour(s) Subscription Term: 12 month(s)

Summary:

The Outlook 2003 series of courses teaches learners how to use the major components of the Outlook 2003 program: Mail, Calendar, Contacts, Tasks, and Notes. Topics include navigating between Outlook modules and reading, sending, customizing, and organizing e-mail messages. Learners will also find out how to schedule appointments, add and use information about contacts, and create tasks and notes. In addition, the courses will delve into the collaboration, security, and personalization features of Outlook 2003. Certification: Audience: This series is for anyone who wants to get the most out of using Outlook 2003. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. Show Me Hows allow learners to access instructional demonstrations from all courses in the series. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks a learner's progress in a course.

Course Summary:

Microsoft Outlook serves as a personal organization and communication software. The most frequently used feature of Outlook is its e-mail component and this training will demonstrate how to create an e-mail, format and send it. Outlook is also used as an organizing tool through its Calendar, Contacts and Tasks sections.

This course is directed toward beginning level users and will demonstrate how to get into the program, maneuver from function to function, and perform basic activities in the most frequently used sections of Outlook. Also see Microsoft Excel Basics and Microsoft Word Basics.

Time: approximately 30 minutes

Learning Objectives:

• Understand the value of Microsoft Outlook as a communication tool.
• Identify the scheduling tools available on the Outlook calendar.
• Identify the methods for attaching files to an e-mail.

Key Topics Include:

• The Impact of E-Mail
• Mail - Creating a Message
• Using "To," "Cc," and "Bcc"
• The Body of Your E-Mail
• The Formatting Toolbar
• Font Type, Size, Color, Style
• Text Alignment and Indents
• Attaching Files to E-Mail
• Managing Your Inbox
• Moving E-Mails to Folders
• Viewing E-Mails
• Replying to E-Mail
• Adding Names to Your Contact List
• Creating a Distribution List
• A Time Management Tool
• Adding to Your Schedule
• Viewing Your Calendar
• Invited Events
• The TaskPad

PowerPoint 2003 Series Total Items: 6 Total Time: 25.00 hour(s) Subscription Term: 12 month(s)

Summary:

The PowerPoint 2003 series is designed for beginning and intermediate PowerPoint users. This series teaches learners about creating and editing presentations and individual slides, outlining presentations, and printing presentations. The courses also detail topics such as formatting presentations and slides and using masters, color schemes, and templates. Learners will find out how to incorporate pictures, clip art, sound, video, and animation into a presentation. Finally, the courses cover how learners can use PowerPoint with the Internet and when collaborating with others. Certification: Audience: This series is for anyone who wants to get the most out of using PowerPoint 2003. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. Show Me Hows allow learners to access instructional demonstrations from all courses in the series. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks a learner's progress in a course.

Course Summary:

This course will focus on the Windows XP operating system. Specifically, you will be introduced to several basic Windows functions and tips that will make your computing experiences easier and more enjoyable including understanding the basic terminology associated with Windows XP, determining the best methods to navigate through Windows XP and finally recognizing the value that a well-designed operating system offers.

Time: approximately 30 minutes

Learning Objectives:

• Understand the basic terminology associated with Windows XP.
• Determine the best methods to navigate through Windows XP.
• Recognize the value that a well-designed operating system offers.

Key Topics Include:

• Welcome to the Nerve Center
• Which Version is Best?
• Your Computer's Roadmap
• Your Computer's Operating Platform
• Welcome to the Desktop
• Customizing Your Display
• Working with the Taskbar
• Using the Start Menu
• Setting up Application Shortcuts
• System Status at a Glance
• Making Sense of Windows Buttons
• Inside My Computer
• Your Machine's Hard Drive
• External Storage Devices
• The Windows Task Pane
• Tracking Down Lost Information
• Ready and Waiting to Help

Word 2003 Series Total Items: 9 Total Time: 32.00 hour(s) Subscription Term: 12 month(s)

Summary:

This series is designed for beginning and intermediate Word users. This series teaches users about creating and editing documents, what's new in the 2003 version, the Word interface, navigating, editing, and working with text, spell checking, printing, formatting, styles, templates, borders, tables, columns, lists, and using images in a document. Certification: Audience: This series is for anyone who wants to get the most out of using Word 2003. Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Audio accompanies each lesson page throughout the course. Show Me Hows allow learners to access instructional demonstrations from all courses in the series. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course. Search text enables learners to rapidly search all text within a course to easily retrieve information required. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks a learner's progress in a course.

Word 2007 Total Items: 6 Total Time: 14.00 hour(s) Subscription Term: 12 month(s)

Summary:

This series shows you how to use Word 2007 to create word processing documents. It shows you how to use the Ribbon-based Word 2007 interface, how to create and format documents, and how to add lists, tables, and images to your documents. Certification: Audience: This series is for anyone new to Microsoft Word, or for individuals looking for a Word refresher. Features:

Course Summary:

For any organization to operate successfully, the ability to communicate effectively is critical. External and internal communication was made much easier with the advent of Microsoft Word software, the word processing component of Microsoft's Office suite of products.

While Word can be used in a variety of different ways for a variety of different purposes, the focus for the learner of this course will be on basic documents, such as business letters, reports and memos. Upon completion of this course, you should be able to easily generate and save a typical Word document. Also see Microsoft Excel Basics and Microsoft Outlook Basics.

Time: approximately 30 minutes

Learning Objectives:

• Understand how to prepare a letter, report or memo using Microsoft Word.
• Identify methods for formatting documents to fit your specific needs.
• Recognize basic functions on the toolbars and how to use them.

Key Topics Include:

• Opening Word
• The Formatting Toolbar
• Font Size and Style
• Bold, Italics and Underline
• Aligning Text
• Line Spacing
• Numbered and Bullet Points
• Decrease Indent, Increase Indent
• Outside Border
• Highlighting Text
• Font Color
• The Standard Toolbar and Options
• The Menu Bar
• File
• Open
• Save
• Save As
• Print Preview
• Print
• Insert
• Insert - Pictures
• Tools - Spelling and Grammar Check
• Tables

Course Summary:

How a law enforcement officer goes about making an arrest can make or break the case when it goes to trial. The United States Constitution offers all citizens specific rights that they must be made aware of if they are arrested, as well as requiring law enforcement to have legitimate reasons for making the arrest. In this course, the learner will gain an understanding of what these Constitutional rights are and how to apply them when they make arrests in the field

Time: approximately 30 minutes

Learning Objectives:

• Understand the implications of the Miranda, Dickerson, and Terry decisions.
• Recognize the practical differences between making an arrest with and without a warrant.
• Identify the appropriate levels of force to use with a resistant suspect during an arrest.

Key Topics Include:

• "You're Under Arrest"
• Preparation is the Key
• "I Have a Warrant for Your Arrest"
• Reading a Suspect Their Rights
• Miranda Rights
• Additional Statements
• Arrests Made Without a Warrant
• Terry v. State of Ohio
• The Legal Ramifications of the Terry Case
• Use of Force
• Active Resistance
• Assaultive Behavior
• Deadly Force
• After the Arrest
• Care and Responsibility

Course Summary:

Living in the 21st century requires confronting some stark realities. Acts of terrorism, whether the source is foreign or domestic, are a very real possibility in the world we live in. Whether it is a group with a political/religious agenda, a single disgruntled former employee looking to avenge some perceived wrong done to them by their employer or someone attempting to extort an organization or an individual for financial gain, bomb threats do occur and they must be taken seriously.

In this course, the law enforcement learner will gain knowledge of first, how to conduct an effective search for explosive devices, what to do if such a device is found and finally, what to do if such a device should detonate.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the need for all bomb threats to be taken seriously
• Identify the steps required to conduct an effective bomb search
• Understand the role of law enforcement on the site of bomb detonation

Key Topics Include:

• Types of Bombs
• Bomb Triggers
• Courier Delivered Bombs
• Anti-Vehicle Bombs
• Proximity Bombs
• Mail Bombs
• Searching the Premises
• How to Search
• Searching in Levels
• If a Device is Found
• If a Bomb is Detonated

Course Summary:

The thought of a child being subjected to abuse of any kind is unsettling to most adults. Law enforcement officers are certainly no different in that regard. Officers take their responsibility to “protect and serve” their community very seriously and nowhere is this truer than with children who are often helpless to protect themselves. Most law enforcement personnel will periodically throughout their careers have to conduct investigations of child abuse.

It is law enforcement’s responsibility to see that the alleged perpetrators are arrested and brought into custody for criminal prosecution. In this course, we will provide examples of indications of child abuse, as well as provide guidelines for law enforcement officers to use when interviewing the various parties involved in a typical child abuse investigation.

Time: approximately 30 minutes

Learning Objectives:

• Recognize potential indicators of child abuse
• Identify those people who should be questioned as part of any child abuse investigation and the questions that should be asked
• Understand the need to remain emotionally detached and professional during the course of your investigation

Key Topics Include:

• Defining the Terms
• Handling the Initial Complaint
• When Immediate Law Enforcement Action Should Be Taken
• If a Child Needs to Be Removed From the Home
• Background Investigation
• Interviews with Medical Personnel
• Interviews with Social Welfare Personnel
• Interviews with School Teachers
• Interviews with Family
• Interviewing Children
• Collecting Physical Evidence
• Evidence and Emotion

Course Summary:

When the term "community policing" is mentioned, citizens will often think only in the narrowest of terms about the issues they know personally, like the D.A.R.E. officer who works at their child’s school or the new bike patrol working the streets of downtown. The reality is this limited perception of community policing only scratches the surface of what "community policing" actually is.

In fact, community policing amounts to a total change in the way law enforcement does its job, moving from a "call and respond" approach to law enforcement to a problem solving style that relies heavily on the cooperation and commitment of community members. Using the COPPS model of community policing in conjunction with an investigative process known by the acronym S.A.R.A., officers will learn to become effective problem solvers in the communities they serve.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the limitations of the call and response approach to controlling crime in a community
• Understand the importance of communication, trust and cooperation to the success of a community policing program
• Identify the steps in the S.A.R.A. process

Key Topics Include:

• Call and Respond
• Fighting a Losing Battle?
• Acknowledging the Problem
• What Is Community Policing?
• The Foundation of Community Policing
• Think Community "Wellness"
• The COPPS Model
• The Importance of Problem Solving
• Solving Problems with S.A.R.A.
• Scanning
• Analysis
• Response
• Assessment

Course Summary:

Conflict is part of every day life in law enforcement, so learning how to apply principles of conflict and dispute resolution to your job is critical to diffusing conflict before it can escalate to more dangerous levels. This course has been developed to help you understand conflicts and how you can effectively deal with them.

In this course, you will learn about different types of conflict and how to identify and then cope with each different variety. You will also learn the importance of using communication skills effectively in the process.

Time: approximately 30 minutes

Learning Objectives:

• Understand how conflicts and disputes impact your job.
• Recognize how conflict can be managed through specific actions.
• Differentiate between the levels of conflict that can be encountered.

Key Topics Include:

• Conflict Resolution Basics
• Examples of Mild Conflicts Everyday Life
• Examples of Intermediate Conflicts Day-to-Day
• Examples of Severe Conflicts - Schools
• The Common Factors in Conflict
• Family Conflicts
• Work Conflicts
• National and International Conflicts
• Conflict Management and Resolution The Goal
• EGO States
• Communication Styles Vary
• Parent Directed to Child Communication Style
• Child Directed to Parent Communication Style
• Child/Parent Interaction Communication Style
• Adult/Adult Interaction Communication Style
• Personal Space The Zones
• Personal Space - Authority
• Authority
• Control Emotions and Stress
• Stress Management
• Common Signs Foretelling Violence
• Stress Signs - The Source
• The Four P's of Conflict Resolution
• Conflict Communication Flow

Course Summary:

Law enforcement personnel, without question, have jobs that are very different from most people outside of the field. They do work that is specialized, and in many cases, without a counterpart in the private sector. Despite that fact, although each day presents its own unique challenges, most officers and their administrative staffs would probably agree that they do have what they at least would consider to be "routine" days.

Occasionally, however, an event or series of events will occur that puts even the most experienced officers, officials and administrators to the test. Whether it's allegations of misconduct, sexual harassment or natural disaster, this course is designed to help all departments, organizations and agencies within the public sector prepare for just such an event.

Time: Approximately 30 minutes

Learning Objectives:

• Understand the importance of a crisis management team.
• Identify the members of a crisis management team and define their roles.
• Recognize the importance of reporting facts through a designated spokesperson.

Key Topics Include:

• Preparation is the Key
• What Could Happen?
• The Major Crisis Planning Steps
• The Crisis Management Team
• Responsibilities of the Team Leader
• The Crisis Spokesperson
• The Basic Crisis Plan – Unique Elements
• The Basic Crisis Plan – The Common Elements
• Crisis Scenarios and Procedures
• Dealing with Difficult Questions
• Role of Employees in Dealing with the Media

Course Summary:

There are many days when a law enforcement officer's shift will consist of nothing much more than a series of routine calls. At any given moment, however, an officer's day can quickly become anything but routine. The reason is what's known in law enforcement circles as a critical incident. A critical incident is any event or situation, whether man-made or an act of nature, that threatens people and/or their homes, businesses, community or the environment. The event either occurs on a scale beyond the typical law enforcement officer's level of experience or on a large enough scale that multiple agencies and/or areas of expertise may need to be involved to resolve the incident.

In this course, the learner will gain understanding of the need for detailed planning when dealing with critical incidents, as well as how to identify key components of the Incident Command System and recognize how the Incident Command Systems simplifies communication in a crisis.

Time: approximately 30 minutes

Learning Objectives:

• Understand the need for planning in dealing for critical incidents.
• Identify key components of the Incident Command System.
• Recognize how the Incident Command Systems simplifies communication in a crisis.

Key Topics Include:

• Critical Incident Defined
• Planning Removes the Guesswork
• Why the Incident Command System?
• The Role of the Incident Commander
• As the Incident Expands
• Dealing with the Media
• The General Staff - Section Chiefs
• The Incident Action Plan
• Having a Manageable Span of Control
• Chain of Command and Unity of Command
• Establishing an Incident Command Post
• Single Command or Unified Command?
• Staging Areas
• Speaking a Common Language

Course Summary:

Trying to second guess the mood of a crowd can be difficult. Good planning, however, can make the difference between an event taking place with minimal police involvement or an event that is marred by incidents between crowd members, or law enforcement and crowd members, ultimately involving multiple arrests. Even good planning, however, may not always be enough to prevent incidents from occurring.

In this course, the learner will gain insight regarding the importance of planning and training for use of force and arrest situations during crowd control incidents, as well as an understanding of the role the use of force continuum plays in crowd control, and the value of the Incident Control System in ensuring a successful operation.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the importance of planning and training for use of force and arrest situations during crowd control incidents.
• Understand the role the use of force continuum plays in crowd control.
• Understand the importance of documentation to the arrest and booking process.

Key Topics Include:

• Maintaining Control
• ICS Tactical Objectives
• Use of Force Options - Individual Officers
• Canine Resources
• Mounted Patrols
• Motorcycles and Bicycles
• The Use of Force Continuum
• Points to Consider Regarding Use of Force
• Use of Non-Lethal Chemical Agents
• Giving Dispersal Orders
• Large Scale Multiple Arrests and Bookings
• The Criminal Investigation

Course Summary:

The First Amendment to the U.S Constitution provides citizens of our country with, among other things, freedom of speech and assembly. That means any group, regardless of whether their position is popular or not, has the right to assemble and express their opinions. As representatives of the law enforcement community, it is your responsibility to ensure that all citizens are given every opportunity to exercise these rights.

In this course the learner will gain understanding regarding the difference between crowd management and crowd control, identifying the steps to be taken in preparation for managing or controlling a crowd, and recognizing the need for keeping cool under pressure while working in crowd management/control situations.

Time: approximately 30 minutes

Learning Objectives:

• Understand the difference between crowd management and crowd control.
• Identify the steps to be taken in preparation for a planned event.
• Recognize the need for keeping cool under pressure while working in crowd management/control.

Key Topics Include:

• First Amendment Rights
• Crowds You Can Plan For
• Crowd Control vs. Crowd Management
• Incident Command System
• Decision Making
• The Role of the Incident Commander
• Maintaining Lines of Communication
• Establishing Lines of Control
• Traffic Control
• Keeping Cool Under Pressure

Course Summary:

All of us have likely been around an individual who has drunk too much alcohol at some point. Sometimes these intoxicated individuals can be annoying. Many times the actions of intoxicated individuals can be quite dangerous. Such is the case for law enforcement officers who frequently encounter people who’ve had too much to drink as part of their job.

Dealing with intoxicated individuals can take up a significant amount of an officer’s time on duty. Officers need to understand how to recognize symptoms of intoxication, medical conditions that mimic the symptoms of intoxication as well as symptoms of other drugs/medications that an individual might have ingested. Additionally, officers need to know how to communicate effectively with intoxicated individuals for both the officer and the individual’s safety.

Time: approximately 30 minutes

Learning Objectives:

• Understand the risks inherent in working with intoxicated people
• Recognize the distinctions between a person who is intoxicated and one who is physically or mentally ill
• Identify the symptoms of intoxication

Key Topics Include:

• The Dangers of Alcohol
• Drinking and Driving
• The Dangers of Alcohol to an Officer
• Dangerous Mood Swings
• Symptoms of Intoxication
• Signs of Aggression
• Emotional Control
• Communicating With Intoxicated Individuals
• “Fogging Techniques”
• Medical Condition or Intoxication?
• Diabetes and Hypoglycemia
• Seizures and the Postical State
• Closed Head Injury

Course Summary:

The police dispatcher/911 operator is a critical communication link between law enforcement, the community it serves and the officers in the field. How a dispatcher does his or her job can sometimes make the difference between whether or not an emergency situation results in a successful outcome. For those who have done the job well over a period of time, there is personal satisfaction in knowing that they make a difference in people's lives.

With that satisfaction, however, can come great stress as well. What is it that makes the difference between a dispatcher/911 operator who excels at this type of work and those who don't? What are the things that a person can do to become adept at these positions? In this course we will focus on those skills and practices that make up that difference.

Time: Approximately 30 minutes

Learning Objectives:

• Understand how to prioritize calls.
• Identify when stress is affecting your performance and what you can do about it.
• Recognize the difference between striving for excellence and perfection.

Key Topics Include:

• A Vital Link in the Communication Chain
• The Eye of the Hurricane
• Dealing with Panic or Shock
• Job Stress
• Know Your Responsibilities
• Field Experience
• Proper Rest and Nutrition
• Learn to Relax
• Controlling the Call
• Establishing Priorities

Course Description

Part of the screening process that every law enforcement entity puts its applicants through involves matters of character. All departments want to be certain that they are hiring men and women of high moral fiber. Officers are expected to be the "good guys", since their job is to catch the "bad guys." Why is it then, that occasionally the line between the good guys and bad guys become blurred? What happens to the men and women who come into the profession with such high ideals, only to compromise those ideals later?

In this course the learner will gain understanding of the importance of a strong ethical foundation, reinforce how to make good decisions based on this same ethical foundation, and finally see how some situations put an officer in a compromising situation and how to avoid those situations.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of ethics as a foundation for a career in law enforcement
• Identify the types of temptations an officer may face that could challenge his or her code of ethics
• Recognize how compromising one's ethics can make it easier to compromise the next time

Key Topics Include:

• A Higher Standard
• Ethics as a Foundation
• Ethical Behavior is a Choice
• Clarifying Ethical Behavior
• Initial Ethics Training
• The Dark Side
• Why Good People Make Bad Decisions
• An Act of Kindness vs. an Entitlement
• Gifts vs. Gratuities
• Telling the Truth

Course Summary

If you are the first responder on the scene of a crime, you are responsible for the integrity of that crime scene and the evidence contained there. If the integrity of the crime scene becomes compromised, so potentially does the evidence collected from it. With the integrity of the crime scene compromised and the quality of the evidence collected in question, the ability for justice to be served is compromised as well, because the truth of what happened at any crime scene lies in the evidence. While the role of the attorneys, the judge and the jury are all important in the courtroom, it is ultimately the quality of the evidence that is going to prove the guilt or innocence of the alleged perpetrator.

In this course, the learner will gain valuable insights into appropriate evidence collection practices, as well as what not to do at the crime scene and how to protect the integrity of the crime scene so that evidence is not altered or destroyed.

Time: approximately 40 minutes

Learning Objectives:

• Understand the importance of keeping the crime scene uncompromised
• Identify the different classifications and categories of evidence
• Recognize the significance of proper collection techniques in keeping evidence uncontaminated

Key Topics Include:

• The Integrity of the Crime Scene
• What is Physical Evidence?
• Categories of Physical Evidence
• Expanding the Crime Scene
• Major Crime Scenes – Indoor
• Major Crime Scenes – Outdoor
• What Not to Do at a Major Crime Scene
• When a Death has Occurred
• Documenting Evidence
• Chain of Custody
• Guns, Rifles and Shotguns
• Types of Fingerprints

Course Description

While some law enforcement officers will never be involved in certain types of major crimes, there is probably not a patrol officer in America who won't take a domestic abuse call at some point in his or her career. It's important to have an understanding of how to safely handle a domestic abuse call so that you can ensure your own well-being as well as the well-being of all the other parties involved.

In this course, the learner will gain understanding regarding the cycle of abuse, how the mind of the abuser works and the effect the abuse has on the victim, as well as what information to learn before entering the home where an abusive incident has occurred to ensure both the officer's safety as well as the safety of the occupants of the home.

Time: approximately 30 minutes

Learning Objectives:

• Identify the six steps in the cycle of abuse
• Recognize the potential for personal danger for officers handling domestic abuse calls
• Understand methods for handling abuse calls that will protect the safety of all parties involved

Key Topics Include:

• There Are No Boundaries
• The Cycle of Abuse
• The Words May Change, But the Song Remains the Same
• An Under-Reported Activity
• Dangerous Work
• Work in Teams
• Escalation
• Officers Attacked
• Upon Entering the Home
• Observe the Individuals and the Surroundings
• Understand Relationships
• When to Make an Arrest

Course Summary:

When a missing child call comes into your communications center, timeliness, accuracy and attention to detail are all critical factors. Knowing what to do and having a plan in place for how to do it can help you ensure that the incident has a positive outcome. In this course, you will learn the importance of handling these calls with professionalism, patience and empathy. In addition, this course will remind you of the important details you need to capture when taking a missing child call.

Time: approximately 30 minutes

Learning Objectives:

• Identify the questions you should ask on every missing child call
• Identify the criteria necessary for an AMBER alert to be put in place
• Recognize the importance of inter-agency cooperation in successful missing child incidents

Key Topics Include:

• All Missing or Abducted Children Calls Important
• Have a Plan
• How You Handle the Call
• Be Prepared
• In Case of an Abduction – Establishing Time Frames
• Details About The Suspect and the Child
• Information Regarding the Vehicle
• Lost, Injured or Otherwise Missing (LIM's)
• Runaways and Thrownaways
• Forging Partnerships
• AMBER Alerts
• Training Exercises and Plan Review

Course Summary:

Because robberies are crimes involving suspects with weapons, law enforcement officers need to take a cautious, planned approach every time they receive a robbery call. According to an FBI study, 10% of all willful homicides in the United States can be directly related to robberies. To ensure their own safety and well-being, as well as that of the victims of the crime, officers need to understand the risks, as well as their responsibilities and what their priorities are at the crime scene.

In this course law enforcement officers will learn the importance of knowing the businesses and business owners in the area they serve as well as maintaining the integrity of the crime scene, and the best and safest methods for apprehending suspects.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the importance of approaching a robbery scene in as inconspicuous manner as possible
• Identify the priorities after arriving at a robbery scene
• Understand why Community Policing is helpful in reducing the impact of robberies in your patrol area

Key Topics Include:

• Who Commits Robberies?
• When to Respond and When Not to Respond
• Approaching the Scene
• Arriving at the Scene
• How Many Suspects?
• Confrontation
• Your First Responsibility
• Using Community Policing to Provide Better Response
• Prime Time for Robberies
• Preparing Business Owners and Managers
• Securing the Crime Scene
• Victims and Witnesses

Course Summary:

Interviews and interrogations are two ways to formally solicit information from witnesses and suspects. A properly conducted interview or interrogation can often be the difference between solving and successfully prosecuting a case, and not. An investigator should be aware of the distinctions between interviews and interrogations, as well as the best methods for eliciting information from a subject.

In this course you will learn some ways to question interviewees and judge the truthfulness of their responses. This course will also cover the distinctions between interviews and interrogations and provide methods for conducting them effectively.

Time: approximately 30 minutes

Learning Objectives:

• Identify the difference between an interview and an interrogation.
• Recognize the appropriate location and methods for conducting an interview.
• Determine how to conduct an interrogation to elicit a written confession.

Key Topics Include:

• The Difference Between an Interview and an Interrogation
• Conducting an Interview
• The Interview Setting
• The Interview Room
• Interviewer Demeanor
• Asking Open Questions
• When an Interview Stops Being an Interview
• Conducting a Formal Interview
• Conducting an Interrogation
• Setting the Stage for a Confession
• The Interrogator's Demeanor
• Evaluating a Suspect's Truthfulness
• Basic Interrogation Steps
• The Verbal Confession
• The Written Confession

Course Summary:

Understanding gangs and gang culture requires separating fact from fiction and having a true understanding of what gangs are, what motivates young people to join a gang and how to determine if a young person may be involved in gang activity.

This course assists in that process by addressing methods of gang recognition, the ideology of gangs, analyzing gang graffiti, understanding the meaning of gang hand signs, recognizing indicators of gang membership and the warning signs associated with the emergence of gangs in your community.

Time: approximately 30 minutes

Learning Objectives:

• Understand how gangs develop and infiltrate communities.
• Recognize key gang development activities and their draw to potential members.
• Differentiate between the types of gangs and their members.

Key Topics Include:

• Separating Fact from Fiction
• Sobering Facts
• Different Types of Gangs
• Profile of a Gang Member
• Be Aware of Gang Myths
• Those At Risk
• Reasons for Membership
• Types of Gang Communication
• Graffiti
• "Taggers" Versus Gang Graffiti
• Gang Colors
• Tattoos
• Hand Signs
• Gang Migration
• Gang Elimination Strategies
• Programs to Reduce Gangs
• Getting Out
• Create a Social Safety Net for the Child
• Change on a Personal Level

Course Summary:

Because of their powerful sense of smell, dogs serve law enforcement organizations by tracking suspects and serving in drug, bomb and cadaver detection. A K9 unit brings skills to your law enforcement organization that can't be duplicated by human officers. For patrol officers assisting K9 teams, you must understand how the dog and its handler work together and what your responsibilities are in assisting them.

In this course, you will gain a greater understanding of how the dog's highly sensitive sense of smell functions, what jobs K9 units are best suited for and their limitations as well.

Time: approximately 30 minutes

Learning Objectives:

• Identify the differences between "bite and hold" vs. "circle and bark" training
• Define the role of the backup officer for a K9 team
• Recognize the different roles a dog's unique sense of smell can be used for

Key Topics Include:

• A Unique Sense of Smell
• How K9s Are Used in Law Enforcement
• Tracking
• Sorting Out the Scents
• "Circle and Bark" vs. "Bite and Hold"
• Getting in Position
• Securing Evidence
• Building Searches
• What K9s Can Do in Barricade Situations
• CS/CN Gas
• Drug Searches
• Cadaver Dogs

Course Summary:

As a law enforcement officer, you spend every day balancing the public's demands and expectations regarding how you should do your job with the protections afforded suspects by the Fourth, Eighth and Fourteenth Amendments to the Constitution.

In this course, you will learn what Constitutional rights are addressed by the aforementioned amendments, plus the importance of clear-cut administrative guidelines written by your department to both direct you in your decision making processes in the field and minimize your exposure to liability.

Time: approximately 30 minutes

Learning Objectives:

• Provide law enforcement personnel with a proactive, easy-to-apply approach to protect against liability.
• Determine how to protect law enforcement personnel against liability for alleged acts.
• Recognize the process for protection against liability for the acts or failures of fellow employees.

Key Topics Include:

• Public Demands and Expectations
• Meeting Public Expectations
• Providing a Framework
• The Original Policy Manual
• Bill of Rights: Fourth Amendment
• Types of Searches
• Vehicle Pursuits
• Pursuit Types
• Sacramento v. Lewis
• Immunity from Prosecution
• Determining Liability
• Law Enforcement Decisions
• Levels of Misconduct
• The Deadly Dozen
• The Best Solution
• Establishing a Sound Departmental Culture
• Someone into Custody
• Miranda Revisited
• The Proper Use of Force
• Levels of Force

Course Summary:

Law enforcement and corrections officers play important roles in the legal and judicial process. When laws have been broken, police are responsible for apprehending the alleged perpetrator, and corrections officers are responsible for securing them safely so that they can be tried for the crimes which they have allegedly committed. For those individuals found guilty of a crime, corrections officers will also be responsible for them for the period of time they are incarcerated as inmates. These are both significant roles to be sure, but there are other components to the legal and judicial process of which both law enforcement and corrections personnel need to be aware.

In this course, the learner will gain understanding regarding how his or her role as a law enforcement or corrections professional interacts within the context of the judicial process as a whole. They will also learn the guidelines to follow while testifying in court and finally how his or her appearance or demeanor in the courtroom could impact a jury.

Time: approximately 30 minutes

Learning Objectives:

• Understand how your role as a law enforcement or corrections officer interacts with the legal and judicial process as a whole
• Identify the guidelines to follow when testifying in court
• Recognize the impact your testimony and demeanor in court can have on a jury

Key Topics Include:

• Understanding the Legal and Judicial Process
• How Laws Originate, How Laws Are Interpreted
• Statutory Laws
• Case Law
• Issues Involved in Making an Arrest
• Miranda Rights
• The Booking Process
• Initial Court Appearance
• Bail
• Personal Recognizance and Non-Bondable Offenses
• Preliminary Hearing
• Grand Jury
• Jury Selection
• The Trial
• If Called to Testify
• When a Guilty Verdict is Returned
• Parole
• Right to Appeal
• Law Enforcement and Corrections Officers as Criminal Defendants
• Law Enforcement or Corrections Officers as Civil Defendants

Course Summary:

Aggressively enforcing traffic laws in an effort to improve officer safety and reducing the occurrence of traffic accidents and deaths is the job of every police officer.

This course will cover policies and procedures used by most departments to initiate traffic stops, then proceed with the actual stops from beginning to end, as well as cover the "Seven Step Violator Contact" method, an important part of how you deal with the public during an actual traffic stop.

Time: approximately 30 minutes

Learning Objectives:

• Recognize policies and procedures for dealing with traffic stops.
• Understand the "Seven Step Violator Contact" process.
• Identify key methods of ensuring officer safety during traffic stops.

Key Topics Include:

• Your Role as an Officer
• Definition of Reasonable Suspicion
• Definition of Racial Profiling
• Officers as Role Models
• Traffic Stops
• Stopping Traffic Violators
• Types of Enforcement Actions
• Specific Traffic Violations
• Guidelines for Issuing Traffic Citations
• Officer Responsibility - Traffic Citations
• Stops at Night or During Inclement Weather
• Felony Stops
• Radar
• DWI Enforcement Procedures
• The Seven-Step Violator Contact Method
• Step 1: Greeting and Identification of the Police Agency
• Step 2: Statement of the Violation Committed
• Step 3: Identification of a Suspect
• Step 4: Statement of the Action to be Taken
• Step 5: Take That Action
• Step 6: Explain What the Violator Must Do
• Step 7: Departing or Leaving the Scene

Course Summary:

Every time law enforcement officers report for duty, they know that their job may require a response to incidents involving fatalities. Some incidents, however, involve casualties on a scale that even many seasoned veterans have never experienced. When an airplane crash, bombing, earthquake, tornado or similar disaster causes casualties on a massive scale, local resources can be overwhelmed. A combined local, state and often federal government response will be necessary for a mass fatality incident.

Nothing can adequately emotionally prepare a law enforcement officer for these types of incidents. You can and should, however, make sure that you know your roles and responsibilities so that you can be professionally prepared should the unimaginable occur. In this course, we will provide an overview of how a typical mass casualty operation is organized and the various roles that law enforcement officers can play.

Time: approximately 30 minutes

Learning Objectives:

• Identify the two major roles of law enforcement at a mass fatality incident
• Define the roles and responsibilities that make up decedent operations
• Recognize that serving the interests of the deceased's family members is vitally important

Key Topics Include:

• Preparing for the Unthinkable
• Facing the Unimaginable
• Incident Command System
• Operations Specific to Mass Casualty Incidents
• Decedent Operations
• The Role of Law Enforcement in Search and Recovery
• Mass Fatality Morgue Facilities – Security
• Mass Fatality Morgue Facilities – Escorts
• Personal Effects Warehouse
• Family Assistance Center
• The Media Center

Course Summary:

Even while off-duty, law enforcement officers are still sworn to protect their communities. In addition, they remain responsible for representing their department or agency in a professional manner. These responsibilities mean that an officer will not only need to behave in a courteous manner while off-duty, but he or she may be required to take action to prevent a crime or arrest a suspect while off-duty.

This course will provide learners with an understanding of ethical off-duty behavior and guidelines for engaging in law enforcement activities while off-duty. In addition, learners will receive information about how to make safe and legal off-duty arrests,

Time: approximately 30 minutes

Learning Objectives:

• Understand the difference between your role and responsibilities as an on-duty and off-duty officer
• Identify the appropriate action to take when you witness a crime while off-duty
• Recognize the authority and limitations you have when making off-duty arrests

Key Topics Include:

• “Off-Duty” Definition
• Understanding Community Expectations
• Ethical Behavior and Law Enforcement
• Off-Duty Responsibilities
• How to Be an Excellent Witness
• Being Prepared
• Being Responsible
• Identifying Yourself
• Personal Involvement
• Conflicts of Interest
• Off-Duty Arrest Guidelines
• Off-Duty Arrest Prohibitions

Course Description

On Tuesday, November 4th, 2008 history was made. For the first time, American voters elected an African American to be their President. As historic as this event was, it was also evidence of something else. It’s something that often makes people uncomfortable to talk about, but nevertheless is a topic that demands ongoing dialogue. The fact is that in the United States, race remains a volatile issue for many, and racial profiling does still exist.

In this course, the learner will gain understanding regarding the actions that define racial profiling, and how by engaging in self-analysis, practicing awareness and empathy in dealing with members of minority communities, and by taking personal responsibility for their own words and actions, they can eliminate the possibility of engaging in discriminatory practices.

The learner will also gain an understanding of why data collection is necessary, the basics of a well designed system and the benefits for both law enforcement and the community

Time: Approximately 60 minutes

Learning Objectives:

• Recognize the impact racial profiling has on community relations
• Recognize the need for self-analysis to determine if you are practicing racial profiling
• Identify the differences between racial profiling and criminal profiling
• Recognize why data collection is necessary to determine if or to what degree racial profiling is an issue in your community
• Identify the basic elements that should be included in a well-designed data collection program
• Recognize the benefits for both the community and law enforcement officers of using a multi-copy, receipt-based data collection system
  

Key Topics Include:

• Race is an Issue
• A Brief History of Race in America
• Race and Law Enforcement
• Seek First to Understand, Then To Be Understood
• Personal Responsibility
• The Pretext Traffic Stop
• Self-Analysis or Rationalization
• What Officers Think
• Criminal Profiling vs. Racial Profiling
• Obstacles to Eliminating Racial Profiling
• How Big a Problem Is Racial Profiling?
• How Do You Get to the Facts?
• Real Controversy or Made-for-TV?
• Getting to the Truth
• Gaining Perspective
• The Civil Libertarian/Civil Rights Perspective
• Listening to the Opinions of Others
• Data Collection and Self-Analysis
• Proactive vs. Reactive
• Receipt- Based Systems
  

Course Description:

On Tuesday, November 4th, 2008 history was made. For the first time, American voters elected an African American to be their President. As historic as this event was, it was also evidence of something else. It’s something that often makes people uncomfortable to talk about, but nevertheless is a topic that demands ongoing dialogue. The fact is that in the United States, race remains a volatile issue for many, and racial profiling does still exist.

Missouri law stresses the importance of understanding and respect for racial and cultural differences and development of “effective, non-combative methods of carrying out law enforcement duties in a racially and culturally diverse environment.” How does an officer accomplish this? In this course, the learner will gain understanding regarding the actions that define racial profiling, and how by engaging in self-analysis, practicing awareness and empathy in dealing with members of minority communities, and by taking personal responsibility for their own words and actions, will help them comply with Missouri law so they can eliminate the possibility of engaging in discriminatory practices.

Time: approximately 30 minutes

Learning Objectives:

• Identify the impact racial profiling has on community relations
• Recognize the need for self-analysis to determine if you are practicing racial profiling
• Identify the differences between racial profiling and criminal profiling

Key Topics Include:

• Race is an Issue
• A Brief History of Race in America
• Race and Law Enforcement
• Seek First to Understand, Then To Be Understood
• The Letter and the Spirit of the Law
• Data Collected for the State of Missouri
• Personal Responsibility
• The Pretext Traffic Stop
• Self-Analysis or Rationalization
• What Officers Think
• Criminal Profiling vs. Racial Profiling
• Obstacles to Eliminating Racial Profiling

Course Summary:

There are only three things you can do with a risk: avoid it, mitigate it or finance it. Law enforcement is somewhat unique in that it is an inherently risky endeavor where some risks can't be avoided, so the best way to manage risk is to reduce the frequency and severity of losses, and to have some type of risk finance mechanism in place for those inevitable incidents that will result in some type of financial loss for the entity.

This course describes in detail how to apply the three keys to successful risk management in law enforcement - preparation, documentation and communication.

Time: approximately 30 minutes

Learning Objectives:

• Identify the areas of risk impacting law enforcement.
• Understand the need for risk management planning and preparation.
• Recognize the difficulties of practicing risk management in law enforcement.

Key Topics Include:

• Our Definition of Risk Management
• Law Enforcement Risk Management Requires Unique Approaches
• Four Primary Areas of Risk
• Elements of Law Enforcement Risk Management
• The "Deadly Dozen"
• Understand the Legal Environment
• Criminal and Civil Law
• Two Types of Civil Actions
• The Concept of Negligence
• Constitutional Tests
• Actionable Conduct Under USC 1983
• Elements of Law Enforcement Risk Management
• How Do We Get Bad Officers?
• Selection and Placement of Officers
• Advantages of a Comprehensive Policy System
• Types of Policies
• Tips on Writing a Policy Manual
• Five C's for Policies
• Conduct Regular Compliance Reviews
• Defendable Training
• Lack of Accountability
• Risk Manager's Role

Course Summary:

As a result of 9/11, several important lessons were learned by the U.S intelligence community, the military and law enforcement. The first was that we were unprepared. The perpetrators of these criminal acts lived and trained right under our noses, and yet when the attacks came, we were caught by surprise.

Second, as the terrorists plotted, red flags actually were waved by individuals in government and law enforcement along the way who suspected something was amiss, and yet somehow the information slipped through the cracks instead of reaching those in government, the military or law enforcement who could have done something about it. Communication between branches of the intelligence community, branches of the federal government, local governments and first responders was inefficient at best and in some cases, lacking altogether.

In this course, the learner will gain understanding of what motivates terrorists, and how to identify suspicious activities when they're taking place in your jurisdiction.

Time: approximately 30 minutes

Learning Objectives:

• Understand what motivates terrorists to commit their crimes
• Recognize the difference between simply having radical beliefs and committing acts of terrorism
• Identify suspicious activities which may be indicators of terrorist activity

Key Topics Include:

• The Lessons of 9/11
• Responding to Terrorism
• Law Enforcement's Role in Fighting Terrorism
• Radical Thought is Not Terrorism
• Suspicious Behavior
• Investigation and Deterrence
• Expanding Your Awareness
• What to Look For
• Suspicious Behavior
• Single Cell Terrorist Organizations
• Multiple Cell Terrorist Organizations
• Operational and Support Cells

Course Summary:

The popular perception of law enforcement is that officers spend their days nabbing the “bad guys” and protecting their communities from perils ranging anywhere from parking violators to international terrorists. Most people do not consider the various community relations tasks for which a law enforcement officer is responsible. One important way that the law enforcement community can reach out to the community at large is by partnering with local school districts, with officers serving as school liaison officers or school resource officers.

In this course, you will learn the ways that a school liaison officer can assist in a school as an educator and advisor. Additionally, this course will cover the security and law enforcement responsibilities of school liaisons. You will also learn how community oriented policing can result in effective law enforcement.

Time: approximately 30 minutes

Learning Objectives:

• Understand the roles and responsibilities of school liaison officers
• Identify ways that school liaisons can assist in the education and counseling of students
• Recognize the importance of good community relations as related to effective law enforcement

Key Topics Include:

• Role of School Liaison Officers
• Background on School Liaison Programs
• Community Oriented Policing
• School Liaison Tasks – Education, Advising, Law Enforcement and Security
• D.A.R.E.
• G.R.E.A.T.
• Crime Response
• Major Incidents
• Community Relations
• Potential Concerns

Course Summary:

A dispatcher's job is inherently stressful. You can't avoid stress. You can, however, learn to manage it. You can lower your stress level by approaching your job with the right mindset. Excellence, not perfection should be your goal. Keeping this in mind, you can have a long and rewarding career as part of your community's emergency services team.

This course will provide learners with an understanding of the mental and physical toll that stress can take on a person, as well as what they can do to manage their stress by focusing on the present and taking care of their physical and emotional health.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the effects that stress can have on your mind and body
• Identify the steps you can take to better manage your stress levels
• Understand that your job is important and that you are an important member of the emergency services team.

Key Topics Include:

• Understanding the Consequences
• What is Stress?
• Negative Stress
• The Consequences of Ongoing Stress
• Letting Go
• Code of Ethics
• Strive for Excellence, Not Perfection
• The Myth of Perfection
• Breathing Properly
• Living Healthy
• All Things in Moderation - Exercise
• All Things in Moderation - Diet

Course Summary:

Suicide is one of the leading causes of death in the United States. Understanding this issue requires not only knowledge of complex social and psychological factors, but also considerable empathy to understand the feelings and motivations of those who contemplate suicide.

In this course, the learner will gain understanding about the motivations that lead people to suicidal behaviors, as knowledge about the risk factors and warning signs associated with suicide. In addition, this course will provide information that law enforcement officers can use when working calls involving individuals who have committed or who are threatening to commit suicide

Time: approximately 30 minutes

Learning Objectives:

• List the risk factors associated with suicide
• Determine how to handle calls involving suicide attempts
• Recognize the risks that suicide poses to law enforcement officers

Key Topics Include:

• Suicide in the United States
• Who is at Risk?
• Contributing Factors
• Potential Warning Signs
• Suicide and Mental Health
• Suicide and Law Enforcement
• Suicide Calls Reported Suicides and Ongoing Suicides
• "Suicide by Cop"
• Suicide Risk and Individuals in Custody
• Suicide Risk and Law Enforcement Officers
• Seeking Help

Course Summary:

Some law enforcement officers are uncomfortable in encounters with individuals who have mental illnesses. Trying to communicate effectively with someone who may be delusional and hearing voices can be intimidating. Knowledge and understanding about mental illness and its signs and symptoms can help officers reach a positive outcome in these types of incidents for both the officer and the mentally ill individual. In this course, the learner will gain a greater understanding of mental illness, as well as learn about the crisis intervention team process and how it has helped law enforcement and the mental health community made great strides in better serving the needs of the mentally ill.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the signs and symptoms of mental illness
• Identify common mental illnesses
• Understand why the use of Crisis Intervention Teams creates better outcomes for both law enforcement and those with mental illness

Key Topics Include:

• Interaction with Mentally Ill People
• Mental Illness and the Criminal Justice System
• Debunking the Myth
• Decision Making Based on Knowledge
• Signs and Symptoms: Emotions
• Signs and Symptoms: Thoughts and Beliefs
• Signs and Symptoms: Perception and Senses
• Defining Mental Illness: Schizophrenia
• Defining Mental Illness: Major Depression and Bipolar Disorder
• Defining Mental Illness: Personality Disorders
• Interacting with Individuals with Mental Illness
• Crisis Intervention Teams (CIT)

Course Summary:

Every job has its routines. In fact, much of an officer's day is taken up with paperwork, meetings and conversation with co-workers. What makes a law enforcement officer's job different from most others is that the circumstances in which he or she works can literally turn deadly in a heartbeat. Should this occur, the officer needs to be knowledgeable as to what his or her options are to protect him or herself and others on the scene, and to bring the individual perpetrating the threat into compliance with commands.

In this course, you will learn to recognize the constitutional issues regarding use of force, understand the limitations that exist regarding the use of force and learn to identify the different levels of the use of force continuum.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the constitutional issues regarding use of force.
• Understand the limitations that exist regarding the use of force.
• Identify the different levels of the use of force continuum.

Key Topics Include:

• A Challenging Career
• The Officer's Disadvantage
• Only What is Necessary
• The Use of Force Continuum
• Threat Level I - Compliant Suspect
• Threat Level II - Passively Resistant Suspect
• Threat Level III - Active Resistance
• Threat Level IV - Assaultive
• Threat Level V - Assaultive with Intent to Cause Serious Bodily Harm or Death
• What Does the Constitution Say?
• "Objective Reasonableness"
• "The Facts and Circumstances Confronting Them"
• "The Perspective of a Reasonable Officer on the Scene"
• "Objective Reasonableness Standard" - Points to Remember
• Tennessee v. Garner and the Fleeing Felon
• The Fleeing Felon Guidelines
• If Use of Deadly Force Becomes Necessary
• A Word about Restraints
• Training and Understanding is Critical

Course Summary:

Oleoresin Capsicum (OC), commonly referred to as "pepper spray" can be an effective tool when used properly for law enforcement officers to use with non-compliant individual in confrontational situations when talking has proven to be unsuccessful. The use of OC has prevented many officers from risking injuries through hand-to-hand tactics. There is more, however, to using OC effectively than simply "pointing and spraying." In this course, the learner will gain understanding of the proper use of OC, where it fits on the typical use of force continuum, and the effects to expect on the subject who has been sprayed.

Time: approximately 30 minutes

Learning Objectives:

• Identify the differences between CN, CS and OC and the most common effects of each
• Identify the various spray/delivery techniques used with pepper spray
• Recognize where pepper spray should be placed in the use of force continuum and why it should be located there
• Recognize the decontamination procedures for persons exposed to pepper spray and who is to be notified upon the use of pepper products

Key Topics Include:

• Why Oleoresin Capsicum is an Important Tool
• A History of Chemical Munitions Using Pepper Products
• Oleoresin Capsicum and the FBI
• Criteria for Selecting Chemical Munitions
• Practice Deployment
• Spray/Delivery Techniques
• The Element of Surprise
• Measurements of Effectiveness
• The Decontamination Process
• Full Documentation
• OC and the Use of Force Continuum
• Officer Reaction to OC Exposure
• A Word About Material Safety Data Sheets

Course Summary:

Vehicular pursuits regularly appear as lead TV news stories in local and national news, often with associated questions related to public safety.

This course provides detailed information related to law enforcement vehicular pursuits including related terminology, tactics, and factors that need to be considered before making the decision as to whether or not to engage in a pursuit. Those who take this course will have a more thorough understanding of the dangers posed to the public, law enforcement officers and suspects involved in vehicular pursuits.

Time: approximately 30 minutes

Learning Objectives:

• Define terminology related to high-speed vehicular pursuits.
• Identify vehicular pursuit tactics and responsibilities.
• Understand the factors that need to be considered before, during and after a pursuit.

Key Topics Include:

• Sobering Statistics
• To Pursue or Not to Pursue
• A Hotly-Debated Issue
• Risky Business
• Initial Pursuit Responsibilities
• Communications Center Responsibilities
• Processing Decisions Quickly
• Responsibilities During Inter-Jurisdictional Pursuits
• Eyes in the Sky
• A Supervisor's Role During a Pursuit
• Tactics at an Officer's Disposal
• Pursuit Termination Tactics
• Pursuit and Control
• Documentation of a Pursuit
• Understanding the Dynamics of Pursuits

Course Summary:

For law enforcement officers, the challenges of working with minority communities require officers to navigate differences of language, culture, religion, custom and perceptions. While it may not be practical to become experts on every country, culture and religious belief that may be part of the community, it is in officers' best interest to gain at least a rudimentary knowledge of the communities which they have vowed to protect and serve.

In this course, the learner will gain understanding regarding how empathy, understanding and communication will enhance their ability to work effectively within minority communities as well as some of the characteristics of the communities in which they will serve.

Time: approximately 30 minutes

Learning Objectives:

• Identify cultural characteristics of various minority communities
• Recognize the importance of empathy, understanding and communication in establishing dialogue with minority communities
• Identify why stereotypes inhibit law enforcement officers and the communities they serve from working effectively

Key Topics Include:

• What Defines a "Minority?"
• More Than One "Minority" In America
• The Myth of the Melting Pot
• Becoming "American"
• The Challenges for Law Enforcement
• Interacting With to Law Enforcement
• The Keys to Success
• The African American Community
• Law Enforcement and the African American Community

Course Summary:

One of the harsh realities of living in the 21^st Century is the pervasiveness of youth violence. Living in the city, suburbs or country makes no difference. Violence perpetrated by young people can occur anywhere. While a "get tough on crime" approach may put offenders away, the question that really needs to be answered is why youth violence occurs in the first place. What causes adolescents and teens to engage in acts, both planned and random, that would seem unthinkable to most people? Can anything be done to prevent or curtail it? While there are no "one-size-fits-all" answers to these questions, in this course the learner will gain some understanding of what some of the root causes of violence are in young people, as well as some of the approaches the community can to adopt to address youth violence at its roots.

While there are no "one-size-fits-all" answers to these questions, in this course the learner will gain some understanding of what some of the root causes of violence are in young people, as well as some of the approaches the community can to adopt to address youth violence at its roots.

Time: approximately 30 minutes

Learning Objectives:

• Identify the "roots" of youth violence
• Recognize the common characteristic shared by "gang bangers" and school-shooters
• Recognize why simply adapting a "tough-on- crime" approach to youth violence doesn't address root causes of the problem

Key Topics Include:

• Getting Tough on Crime
• Are We Making a Difference?
• Are We Giving Up Too Easily?
• Getting to the Root of the Problem
• The Missouri Model
• Where Does the Fault Lie?
• Perception Defines Reality
• The Role of Parenting
• Abuse
• Personal Responsibility
• Bullying
• Violence Internalized
• Violence Externalized

Course Summary:

On any given day your organization could encounter a problem that would impact its overall operation. This could be anything from the loss of an employee to the total destruction of your current building and everything in it! To prepare for this possibility, a business continuity plan is the first step toward ensuring that your business can weather whatever disaster may transpire.

In this course, the learner will find out why business continuity planning is essential, learn to recognize the forms in which disasters strike and the categories in which they fit, gain understanding of the importance of organization assets and the recovery time objective for each item and finally, learn to identify the eight categories that should be incorporated into every business continuity plan. Also see Emergency Preparedness.

Time: approximately 45 minutes (2 module course)

Learning Objectives:

1. Module 1
• Understand why business continuity planning is essential.
• Recognize the forms in which disasters strike and the categories in which they fit.
• Understand the importance of organization assets and the recovery time objective for each item.
• Identify the eight categories that should be incorporated into every business continuity plan.
2. Module 2
• Identify key documents that will need to be written for guidance during emergency situations.
• Understand the importance of planning in preparing for business recovery.
• Recognize the importance of being detailed during the planning process.

Key Topics Include:

1. Module 1
• Parts of the Business Continuity Plan
• Anticipating Potential Disasters
• Recovery Time Objective
• Plan Development
• The Importance of Communication
• Your Most Important Asset
• Emergency Plans
• Client Service Continuity
2. Module 2
• Employee Emergency Contact List
• Customer Contact List
• Document Repository List
• Emergency Plans
• Emergency Procedures
• Aftermath
• Emergency Plan Test Results

Course Summary:

Police, fire and emergency medical personnel, without question, have jobs that are very unique compared to most people. For that matter, elected officials at all levels of government and the departments that make government function, plus officers of the court share this similar characteristic; all do work that is specialized, and in many cases, without a counterpart in the private sector. Occasionally, however, an event or series of events will occur that puts even the most experienced officers, officials and administrators to the test.

This course is designed to help all departments, organizations and agencies within the public sector prepare for just such an event. Also see Bloodborne Pathogens, Dealing with Cold Stress, and Dealing with Heat Stress.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of a crisis management team.
• Identify the members of a crisis management team and define their roles.
• Recognize the importance of reporting facts through a designated spokesperson.

Key Topics Include:

• Preparation is the Key
• The Purpose of Crisis Management Planning
• Major Crisis Planning Steps
• The Crisis Management Team
• Responsibilities of the Team Leader
• The Crisis Spokesperson
• The Safety Coordinator
• Department Heads
• Utilities Liaison
• Security
• The Basic Crisis Plan - Unique and Common Elements
• Crisis Identification and Planning
• Entity-Wide Crisis Review
• Crisis Scenarios and Impact
• Crisis Procedures
• The Role of the Spokesperson in Dealing with the Media
• When Not to Answer Questions
• When Information is Limited
• Prepare by Role Playing
• Dealing with Difficult Questions
• Public Officials
• Role of Employees in Dealing with the News Media
• Post-Crisis Evaluation

Course Summary:

Effective public relations is essential for any organization that has a message it wants to place in the media. How PR is used, however, varies greatly from group to group. Unlike businesses, who often treat PR as an extension of marketing, most government agencies use PR primarily as a way to distribute information important to the communities they serve.

This course focuses on the ways to get your agency's message out, including the personal pitch, press releases and press conferences. It also discusses how the media works, the different components of news and how to follow-up with story pitches. This course also includes information on responding to crises and emergencies, how to have a successful interview and how to control your message.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the basic components of public relations.
• Identify the elements necessary to successfully pitching a story idea.
• Determine how to best respond in a crisis or emergency situation.

Key Topics Include:

• What is Public Relations?
• The Media: Friend or Foe?
• Is it News?
• Media Cycles
• Getting the Word Out
• Personal Pitch
• Press Conference
• Press Release
• Controlling the Message
• Interviews
• Crisis Response
• Following Up
• Common PR Mistakes
• Keys to Good PR

For any organization to be successful, work rules need to be followed and job performance has to meet acceptable levels. When this does not occur, steps need to be taken that will change behavior or performance to meet the organization's needs.

This course will educate managers on the importance of rules and discipline in the workplace and will help them identify steps in the progressive disciplinary process.

Course Summary:

Providing a safe work environment free from drugs and alcohol is the responsibility of every manager. Alcohol and drug awareness training will help your managers learn how they can be part of the solution.

This course will help managers understand how drugs and alcohol can impact your organization as well as help them recognize signs of drug or alcohol abuse within the organization.

Time: approximately 30 minutes

Learning Objectives:

• Understand how drugs and alcohol might be having an impact on your organization.
• Detect physical, behavioral and performance indicators that someone might be abusing drugs or alcohol.
• Identify the types of drugs available and their impact on the people that use them.

Key Topics Include:

• The Drug-Free Workplace Act
• The Basic Requirements
• The Facts You Should Know
• Facts that Should Scare You
• Your Responsibility as a Manager
• First Steps
• Reasonable Suspicion
• Factors Considered in Determining Reasonable Suspicion
• Performance Indicators
• Behavioral Indicators
• Physical Indicators
• Drug Specific Symptoms
• Other Factors Considered
• Commonly Addictive Drugs
• Specific Information by Drug Type
• Careful Intervention
• Drug Testing
• Know the Laws
• Handling the Situation

Course Summary:

The goal of every manager is to treat each employee equally; however, this doesn't mean that a one-size-fits-all management style will be successful. Every generation has their own unique set of ideals, expectations, and needs.

This course will help managers understand differences between generations and determine the best management techniques for each.

Time: approximately 30 minutes

Learning Objectives:

• Understand the difference between the generations.
• Identify key characteristics of each different generation.
• Determine how best to manage the different generations in the workplace.
• Understand how each generation contributes to your organization.

Key Topics Include:

• Generational Insight
• Generations Defined
• Individual Generational Definitions
• Next Generation to Come
• Difficulties of Managing Different Generations
• Generational Contribution
• Questions to be Answered
• Managing and Retaining Traditionalists
• Managing and Retaining Baby Boomers
• Managing and Retaining Generation X
• Managing and Retaining Generation Y
• Managing and Retaining "The Next Generation"

Course Summary:

Every day at workplaces across the country, employees huddle in conference rooms to tackle a wide range of issues. What most organizations don't realize is that most meetings are universally perceived by employees to be an unproductive, costly waste of time.

This course will help managers understand the fundamentals of meeting management and group development.

Time: approximately 30 minutes

Learning Objectives:

• Understand the basic fundamentals of meeting management.
• Recognize the role group development plays in effective meetings.
• Analyze and avoid the common problems associated with meetings.

Key Topics Include:

• A Way of Life
• Types of Meetings
• Seven Sins of Meetings
• The Stages of Group Development
• Laying Down Some Ground Rules
• Getting More out of Meetings
• Less is More: Avoiding Meetings Like the Plague
• Establish Objectives Beforehand
• Game-Planning Your Meeting
• Doing Your Homework
• Address Action Items
• Your Meeting in Review
• Selecting a Meeting Site
• Understanding Responsibilities
• Time Management
• "A Penny Saved is a Penny Earned"
• Keeping Minutes
• The Notion of the Power Lunch
• Spicing Things Up
• Stopping Them in Their Tracks

Course Summary:

Despite the best of intentions and most meticulous planning, meetings can dissolve into chaos without a proper framework of rules in place. For more than 100 years, parliamentary procedure has been the preferred rule of thumb for running organized meetings. Any organization, from local hobby clubs, to business meetings and political entities can benefit from applying the guidelines of parliamentary procedure.

This course will cover the basics of parliamentary procedure, including types of motions, the hierarchy of motions, how to deliver different kinds of speeches, differentiating the various orders of business, guidelines of a well-organized meeting and different ways of voting.

Time: approximately 30 minutes

Learning Objectives:

• Understand the basics of parliamentary procedure
• Define the terms and actions associated with formal business proceedings
• List the different types of motions and how they should be applied

Key Topics Include:

• Meeting guidelines
• Orders of business
• Types of speeches
• Privileged motions
• Subsidiary motions
• Incidental motions
• Return motions
• Ways of voting

Course Summary:

Managing employee performance through an annual review process may be common, but the best managers know that the performance appraisal process is ongoing and requires their attention throughout the year.

This course will help your managers understand the importance of performance management, both in annual reviews as well as through an ongoing process.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of performance management and preparing for performance appraisals.
• Realize that performance management is not a single day activity, but an ongoing process.
• Identify the key factors that go into an effective performance appraisal process.

Key Topics Include:

• Appraisal Process is Essential
• Performance Management - The Beginning
• Establishing Performance Standards
• Areas of Responsibility
• Meeting Standards
• Expressing Standards
• Performance Measurements
• Coaching for Performance
• Coaching - The Impact
• Key Elements of Coaching
• Great Coaches Plan
• Coaching - The Right Stuff
• Conducting Coaching Sessions
• Coaching Sessions for Positive Performance
• Coaching Sessions for Performance Improvement
• Coaching Sessions for Performance Deficiencies
• Coaching Sessions - Follow-Up
• Performance Appraisal
• What Should an Employee Expect?
• Preparing for the Appraisal
• Conducting the Appraisal Discussion
• The Final Appraisal Document

Course Summary:

The press conference is one of the most powerful public relations tools at your disposal. As a government or law enforcement agency, your announcements have built-in importance. However, they should only be used in the most significant and timely situations.

This course focuses not only on when and why to hold a press conference, but the elements involved in planning a successful conference. The event planning element includes determining the optimal time, date and location. Media planning includes how to assemble a media kit, the key to successful talking points and creating an event timeline. This course also includes information on holding a crisis response press conference.

Time: approximately 30 minutes

Learning Objectives:

• Recognize when, why and how to hold a press conference.
• Identify the elements necessary to hosting a successful press conference, including event planning and media preparation.
• Determine how to best respond in a crisis situation.

Key Topics Include:

• What is a press conference
• When and why to hold a press conference
• Preparation – media planning
• Assembling a media kit
• Talking points
• Preparation – event planning
• Parking/Security
• Press needs
• Possible questions and best answers
• Staff assignments
• Rehearsal
• Following up
• Crisis response
• Dos and Don'ts

Project Management Total Items: 12 Total Time: 22 hour(s)

Summary:

This series provides a detailed examination of project management concepts and strategies. It discusses the seven components of a management system and the five phases of the project life cycle, and looks at factors that affect cost and quality. The project manager's role is explored in detail, and strategies for defining the project are examined. Tasks such as developing the Work Breakdown Structure, estimating and scheduling resources, scheduling computations, and tracking project activities are discussed. The close-out phase of a project is also covered. Other topics include formalizing project management standards, developing a project team, and strategies for becoming a more effective project manager.

Audience:

This series is for anyone wanting to learn about project management. It can also be helpful in preparing for the Project Management Institute project management certification.

Features:

• Exercises allow learners to practice in the actual application being studied.
• A file containing the text of the exercises.
• A glossary provides a reference for definitions of unfamiliar terms.
• A skill assessment generates a customized learning path based on the results of a pre-test.

Certification:

Project Management Professional (PMP) Examination

Course Summary:

Your employees are your most important asset! Bringing new employees on board with effective orientation greatly increases the likelihood that they will be productive long-term assets to your organization. You don't get a second chance to make a first impression!

Time: approximately 30 minutes

Learning Objectives:

• Recognize the importance of proper employee orientations.
• Identify problems that can arise from a poor orientation process.
• Demonstrate how effective orientations can increase productivity.

Key Topics Include:

• Why are Employee Orientations so Important?
• Starting on the Wrong Foot
• Don't Kill Them with Paperwork
• Purpose of Orientation
• First Impression
• Workstation
• Introductions
• Don't Overlook the Little Things
• Learning How Things Work
• Employment Paperwork
• Orientation Videos
• Lunch Provided by the Organization
• Standards and Expectations
• Fill in the Blanks
• Buddy System
• Be Patient
• Orientation Checklist

Course Summary:

Although many people consider meetings a waste of time, this doesn't have to be the case. Running an effective board meeting requires significant behind-the-scenes planning and coordination to establish clearly defined goals. Also, everyone around the table should feel like they have had an opportunity to contribute to effectively resolve outstanding issues. A good chairperson knows how to handle different personality types and draw them into the conversation, while keeping an eye on the clock and making sure everything stays on schedule.

This course will cover the techniques for encouraging participation, resolving conflict and keeping discussion focused. Additionally, you will about the different styles of leadership, diverse personality types around the table and the behind-the-scenes planning essential for conducting a successful meeting.

Time: approximately 30 minutes

Learning Objectives:

• Determine how to keep a meeting on time, focused and moving forward.
• Identify and work effectively with different personalities around the board table.
• Recognize the peripheral components essential to running an effective meeting, including minutes, agenda and calendar.

Key Topics Include:

• Meeting frequency
• The agenda
• Roles of board members
• Personalities around the table
• Leadership styles
• Common pitfalls
• Resolving conflict
• Keeping discussion on track
• Reaching a decision

Course Summary:

Employees are an organization's internal customers, and its most valuable asset. Employee departure statistics show that direct supervisors have a greater effect on turnover than anyone in the organization.

This course will help your managers learn effective supervisory communication skills and identify key characteristics of good supervisors. Also see Supervisory Skills 201.

Time: approximately 30 minutes

Learning Objectives:

• Recognize effective supervisory communication skills.
• Identify key characteristics of good supervisors.
• Understand the skills involved in providing effective supervision.

Key Topics Include:

• The Most Valuable Asset
• Key Characteristics of Supervisors
• Passion for People
• Inspire Creativity
• Employee Support
• Great Conflict Resolution Skills
• Excellent Listening Skills
• Strong Communication Skills
• Staff meetings
• One-on-One Meetings
• Daily Supervisory Walkabouts
• Annual/Semi-Annual Reviews
• Planning, Delegating and Following-up
• Excellent Follow-up Skills
• Creating the "Right" Work Atmosphere

Course Summary:

The best supervisors know that effective management takes more than communication and leadership skills. Take your managers to the next level with this perfect partner course to Supervisor Skills 101.

This course addresses the skills needed to properly assess employee capabilities and understand their job responsibilities. It also covers how to develop employees, performance improvement techniques, and recognition methods. Also see Supervisory Skills 101.

Time: approximately 30 minutes

Learning Objectives:

• Understand how to assess employee capabilities.
• Identify employee development needs and ways to improve performance.
• Identify various methods of rewarding and recognizing employees.

Key Topics Include:

• Supervisor Skills
• Knowing Your Employees' Capabilities
• Employee Success Factors by Job
• Employee Strengths
• Employee Development Areas
• Praise in Public / Punish in Private
• Develop Your Successor
• Formally Train Your Employees
• Orientation Checklists
• Work Rules
• Job Transition Training
• Scheduling and Measuring Training
• Rewarding Employees
• Inexpensive Rewards
• Compensation Rewards
• Traditional Incentives
• Other Employee Recognition Ideas
• Supervisory Impact

Course Summary:

Working in a smaller community doesn't change the need for quality training. If anything, training may be even more important for small communities because of the multiple roles employees often fill. The fact that smaller cities face limitations in the budget they have to work with and the number of staff members they have makes finding cost-effective, time efficient methods of training critical to the success of the training process.

In this course, the learner will learn to identify the methods of training that work best for small communities, recognize the obstacles to overcome in providing training for small communities and finally, understand the criteria for evaluating training needs.

Time: approximately 30 minutes

Learning Objectives:

• Identify the methods of training that work best for small communities.
• Recognize the obstacles to overcome in providing training for small communities.
• Understand the criteria for evaluating training needs.

Key Topics Include:

• Different Challenges, Different Scale
• Same Expectations
• Training Needs
• Training Limitations in Smaller Communities
• Facilitated Training
• Disadvantages to Facilitated Training
• DVD or VHS Tape Training Programs
• Disadvantages of DVDs or VHS Tape Training Programs
• Online Training
• When is Online Training the Best Option?
• On the Job Training
• Shopping Tips for Training Materials
• "Our Community is Too Small to Need Training Materials"

Course Summary:

While there are many benefits of moving into a management position, new managers face many stresses, not the least of which is handling changes in relationships with peers.

This course will help new managers understand the possible reactions of peers to their new position and set the proper tone in handling the changes in relationships that must occur when one moves into a supervisory role.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the rewards and obstacles of moving from the position of peer to one of supervisor in the workplace.
• Identify the changes in relationships that are likely to occur as you move from peer to supervisor.
• Understand the reactions your peers may have as you move from peer to supervisor and how to respond to them.

Key Topics Include:

• Moving up the Chain of Command
• The Rewards of Career Advancement
• Managing Your Co-workers
• Balancing Different Types of Relationships
• Business as Usual?
• Remaining Empathetic
• Be Fair and Even-Handed
• Offering Praise and Criticism
• Treat Everyone as Equals
• State Your Intentions
• Go One on One
• Empowering Your Employees
• When Challenges Arise
• Setting the Tone
• Consistency in Leadership
• Remaining Patient
• Tough Decisions

Course Summary:

As electronic communication such as e-mail and text messaging become more prevalent in our business and personal lives, it has never been more important for your employees to review basic telephone skills.

This course will help employees learn how to make a good impression on the phone, how to place and receive phone calls effectively, and how to be an active listener.

Time: approximately 30 minutes

Learning Objectives:

• Recognize how to make a good impression on the phone.
• Identify how to place and receive phone calls effectively.
• Recall the behavior of an active listener.
• Acquire better communication skills.

Key Topics Include:

• Telephone Impressions
• Important Telephone Skills
• Use Courtesy and Respect
• Placing Telephone Calls
• Receiving Incoming Calls
• Ending the Call and Following Up
• Transferring Phone Calls
• Placing Calls on Hold
• Taking Messages Correctly
• Active Listening

Course Summary:

Communicating verbally is relatively easy for some people. When it is necessary to communicate in a written format, however, they may have difficulty expressing themselves effectively.

This course will teach employees how to make business documents more interesting, informative and easier to understand.

Time: approximately 30 minutes

Learning Objectives:

• Identify techniques for making business documents more interesting and informative.
• Understand the importance of effective communications in the workplace.
• Recognize errors in writing style to be avoided.

Key Topics Include:

• Communication is the Key
• Keep Your Audience in Mind
• Write with Economy
• Keep it Simple
• Abbreviations, Etc.
• Starting and Finishing Strong
• Strong Verbs Become Weak Nouns
• Instilling Confidence
• Looks are Important
• Watch Your Tone
• Techniques for Selling Your Message
• Be Funny, but Be Careful

Course Summary:

Good communication is one of the most important keys to building a successful company.

This course covers the importance of good communication, the components of effective communication, and ways to improve communication in the workplace.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of good communication within an organization.
• Identify the components of effective communication.
• Determine ways to improve communication and foster it in the workplace.

Key Topics Include:

• The Importance of Communication
• Forms of Business Communication
• Non-verbal Communication
• Communication Styles
• Fostering Communication
• Communication Don'ts
• Keeping Communication Channels Open
• Planning for Communication
• The Power of Networking
• Communication Distractions
• Sending and Receiving Information
• Active Versus Passive Listening
• Active Listening Techniques
• Interrupting
• Providing the Right Amount of Detail
• Sticking to the Point

Course Summary:

Security is important in all areas of our lives, whether it be our financial, personal, or electronic. Along with the conveniences of the Internet comes a responsibility on the part of the user.

This course will help your employees keep their personal and business information and files safe from viruses and other dangers.

Time: approximately 30 minutes

Learning Objectives:

• Identify who can intrude into your computer and how.
• Recognize the most common and current ways to keep your technology secure.
• Determine simple ways to prevent viruses in order to avoid losing valuable information.

Key Topics Include:

• The Technology Age
• Internet Delivery Options
• The High-Speed Revolution
• The Legacy of Dial-Up
• The Susceptibility of Your Computer
• Attack of the Hackers
• Safeguarding Your Computer
• Common Hacker Tactics
• Internal Computer Security
• Opening E-mail Attachments
• External Computer Security
• Security Precautions for External Devices
• Security Precautions for Data Storage Mechanisms
• Security Precautions for Hardware
• Security Precautions for Software
• Guarding Valuable Information
• The "Do's and Don'ts" of Passwords
• Helpful Hints for Login Passwords
• Methods for Choosing a Good Password
• Electronic Data Protection

Course Summary:

Every encounter with another person involves a presentation. Your employees present themselves and your organization to others every day. Refining presentation skills can help build confidence in an individual and build success in an organization.

This course will help employees understand the fundamentals of effective presentations, as well as help them recognize common pitfalls.

Time: approximately 30 minutes

Learning Objectives:

• Understand the basic fundamentals of giving an effective presentation.
• Determine the content and style associated with various types of presentations.
• Recognize common pitfalls associated with giving presentations.

Key Topics Include:

• Presentation Defined
• The Building Blocks of a Good Presentation
• The Truth About Speaking and Anxiety
• Getting to the Point
• Plotting Your Strategy
• How People Learn
• Preferred Body Movement and Gestures
• The Value of Visuals
• Guidelines for Preparing Visuals
• Types of Visual Aids
• Fighting Anxiety
• The Proof is in the Preparation
• Your Physiology Explained
• Symptoms of Speaking Anxiety
• The Air Up There
• The Fundamentals of Proper Breathing
• Presentation "Dos" and "Don'ts"

Course Summary:

Strong work relationships provide many benefits for the individuals involved and for the organization. It can have a positive influence on job satisfaction, hold a team together in times of stress, and may be essential for career advancement.

This course explains the advantages of building strong relationship in the workplace, the major characteristics of strong working relationships, and techniques for building them.

Time: approximately 30 minutes

Learning Objectives:

• Understand the advantages of building strong relationships in the workplace.
• Identify the major characteristics of strong working relationships.
• Recognize techniques for building relationships at work.

Key Topics Include:

• Work Relationships are Important
• Making Contact
• Remembering Names
• Respecting Others
• Establishing Trust
• Focus on Listening
• Assertiveness
• Personal Boundaries
• Understanding Versus Enabling
• Collaboration
• Conflict Resolution
• Personal Versus Professional
• Fraternization

Course Summary:

Begin with the end in mind! Goal setting will help motivate employees because they will understand where they, their department and the organization are headed.

This course trains employees to understand the importance of goal setting and how to set them effectively. It also helps them recognize barriers to implementing and achieving goals.

Time: approximately 30 minutes

Learning Objectives:

• Understand the importance of goal setting and how to set goals effectively.
• Identify the components of SMART goals.
• Recognize barriers to setting, implementing and achieving goals.

Key Topics Include:

• The Power of Goals
• Motivation
• Self-Efficacy
• The Effectiveness of Visualization
• SMART Goals Get Results
• Specific, Measurable, Attainable, Realistic, Timely Goals
• Short-term and Long-term Goals
• Write it Down
• Task Management Tools
• Goal Setting Worksheet
• Assessing Resources
• Reviewing Your Goals

Course Summary:

Are your employees stressed out? Stress can have a big impact on the quality and quantity of work being done, whether the stress is caused in the workplace or at home.

This course defines stress, and addresses common causes of stress in the workplace. More importantly, it helps employees learn techniques to alleviate their stress. Finally, it will help them to understand how workplace stress might affect them and those around them.

Time: approximately 30 minutes

Learning Objectives:

• Identify the common causes of workplace stress.
• Recognize different ways to alleviate or deal with stress.
• Determine how workplace stress can affect you and the people around you.

Key Topics Include:

• Defining Stress
• Positive Stress
• Warning Signs
• Primary Causes of Stress
• General Work-Related Problems
• Personal Problems
• Health Issues
• Five Domains to Reduced Stress
• The Physical Domain
• The Emotional Domain
• The Anger Domain and Management
• The Cognitive Domain
• The Behavioral Domain
• Who is Affected by Your Stress?

Course Summary:

Although employers expect personal professionalism to simply be a matter of common sense, some employees are still unable to get to work on time, come to work with a bad attitude or consistently fail to meet basic standards of acceptable behavior.

This course illustrates how accepting personal responsibility for our own actions and everything that happens in our life helps us raise our level of expectations regarding our behavior and our goals. We stop acting like victims and start acting like persons in control of ourselves and our lives. See also Time Management Skills, Work Environment Flexibility, and Writing an Effective E-mail.

Time: approximately 30 minutes

Learning Objectives:

• Distinguish the core expectations your employer has for you from those you have for yourself.
• Acknowledge the importance of personal professionalism in the workplace.
• Recognize the importance of having high self-expectations both personally and professionally.

Key Topics Include:

• Everyday "Core" Employer Expectations
• What are YOUR Expectations for Yourself?
• Don't Confuse Goals with Expectations
• Expectations
• Commonly Used Excuses
• Being Present and on Time
• Where are Your Keys?
• Neither Rain, Sleet, nor Snow
• Your Decisions Impact Other People's Lives
• Your Decisions Impact YOUR Life
• It's Your Choice
• Expect the Best in People; Expect the Worst in People...
• No Excuses
• Dress for Success

Course Summary:

Your time is an extremely valuable and limited commodity. In order to manage their time better, employees need to review and possibly change some of their work and personal habits.

This course will teach your employees to recognize the value of their time, to identify the benefits of good time management, how to better manage their time, and to understand procrastination and how to avoid it. See also Personal Professionalism, Work Environment Flexibility, and Writing an Effective E-mail.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the value of your time.
• Identify the benefits of good time management and ways to better manage time.
• Understand procrastination and how to avoid it.

Key Topics Include:

• Managing Yourself
• Your Time - A Limited Commodity
• What is Your Time Worth?
• Time Stealers
• Benefits of Good Time Management
• Activity Log
• Interruptions
• Identifying and Reducing Interruptions
• Meetings
• Travel Time
• Helpful Travel Time Tips
• Unnecessary Communication
• Paperwork
• Reports
• Procrastination

Course Summary:

Today's workplace is constantly changing. In order to succeed in this environment, employees must learn to expect and plan for change.

This course will help employees recognize the characteristics of a flexible work environment, as well as help them identify methods for managing change personally and in the workplace. See also Personal Professionalism, Time Management Skills, and Writing an Effective E-mail.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the characteristics, pros and cons of a flexible work environment.
• Identify methods for managing change in the workplace.
• Distinguish the characteristics of flexible work roles, role stress and ways to manage it.

Key Topics Include:

• A Changing Workplace
• Managing Resistance
• Change the Situation
• Change Your Response
• Change Your Perceptions
• Remove Yourself from Change
• Strategies for Change
• Change Management Strategy
• Fostering a Flexible Work Environment
• Roles and Role Ambiguity
• Handling Role Ambiguity
• Role Conflict
• Handling Role Conflict
• Role Overload
• Handling Role Overload
• Beneficial or Harmful?
• The Signs of Role Stress

Course Summary:

E-mail is quickly becoming the most common method of communicating in the workplace, both internally (amongst employees) and externally (with customers). Employees should have the necessary skills so their e-mails are clear, concise, and compliant with e-mail etiquette.

This course covers the various components of an e-mail message, techniques for communicating effectively through e-mail, and appropriate styles for different types of e-mail messages. See also Personal Professionalism, Time Management Skills, and Work Environment Flexibility.

Time: approximately 30 minutes

Learning Objectives:

• Identify the various components of an e-mail message and recognize the correct way to use them.
• Recognize the different techniques and rules for communicating effectively through e-mail.
• Distinguish the appropriate behavior styles for different types of e-mail messages.

Key Topics Include:

• How to Write a Subject Line
• Greetings
• Electronic Signatures
• Confidentiality Notice
• Personalize the Language
• Grammar
• Summarize
• Determine Your Audience
• Tone
• Formatting
• Quoting
• Reply to All
• Avoid Pronouns at the Beginning of an E-mail
• How to Address an E-mail properly
• How and When to Send Attachments
• Miscellaneous "Helpful Hints"
• Jargon and Buzz Words

Course Summary:

Spills and leaks occur every day in all types of facilities. Fortunately, most are very small. Many of these spills, however, involve hazardous wastes that must be cleaned up correctly. It's important that everyone in the facility know how to correctly clean up small and large spills - and do so safely.

In this course, the learner will be exposed to best practices for preventing spills in the work area, gain insight on how to deal with a spill and finally, gain knowledge as to why floor drains are rapidly becoming extinct and what best practices are related to floor drains and spilled fluids. See also Bloodborne Pathogens and other Hazardous Materials and Chemicals and MSDS.

Time: approximately 30 minutes

Learning Objectives:

• Describe best practices on preventing spills in the work area.
• Describe how to deal with a spill.
• Explain why floor drains are rapidly becoming extinct.
• Describe best practices related to floor drains and spilled fluids.

Key Topics Include:

• Spills
• Used Absorbents are Usually Hazardous Waste
• Absorbent Containers - Properly Marked
• Guidance for Controlling Used Absorbents
• Sample Labeling
• General Handling of a Large Spill
• Notifications on Larger Spills and Violations
• Oil Spills and Antifreeze Spills
• Four Tips for Handling Small to Medium Spills
• Preventing Spills
• Secondary Containment
• Floor Drains
• Never Down the Drain
• Tracking the Waste Stream to the Source
• Floor Wash
• Oil and Water Separators

Course Description:

Defined simply, defensive driving is driving proactively to ensure the safety of yourself and others. The basic elements of defensive driving require that you make good decisions. However, some circumstances require drivers to have additional knowledge and training to inform their decisions. Advanced defensive driving means being prepared to drive safely in unexpected circumstances and challenging environments. Advanced defensive driving requires being fully informed about potential hazards and knowing the proper techniques for handling them.

This course will cover the techniques for safely driving in severe weather as well as how to share the road with pedestrians and various vehicle types. Additionally, you will learn how to adjust your driving style to account for different road conditions.

Time: approximately 30 minutes

Learning Objectives:

• Identify the hazards associated with severe weather driving and know how to respond to them
• Recognize your responsibilities when sharing the road with other motorists, cyclists, and pedestrians
• Determine how to adjust your driving style to various road conditions

Key Topics Include:

• What is Advanced Defensive Driving?
• Why is Defensive Driving Important?
• Advanced Defensive Driving
• Driving in Severe Weather Conditions Snow and Ice, Standing Water, Skidding, Hydroplaning
• Sharing the Road
• Terrain and Road Conditions
• Work Zones
• Railway Crossings
• Vehicle Types
• 15 Passenger Vans

Course Summary:

Of all the various types of injuries that occur in the workplace, back injury is one of the most significant. At some point, over 66 percent of all Americans will experience some type of back pain.

This course will present the common causes of back injuries, help the learner identify ways to avoid back injury as will as understand the impact back injury can have on his/her ability to work. See also Basic First Aid, Workplace Ergonomics, and Preventing Accidents in the Workplace.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the common causes of back injuries.
• Identify ways to avoid back injury.
• Understand the impact back injury can have on your ability to work.

Key Topics Include:

• Anatomy of the Back - A Grand Design
• A Nagging Type of Injury
• Common Causes of Back Injury
• The Power of Proper Lifting
• Proper Lifting Technique
• Putting Things Down
• Getting Leverage

Course Summary:

You never know when or where a medical emergency will occur. All employees will feel more confident about their ability to respond to an emergency with this introduction to basic first aid principles.

This course will help employees understand how to deal with medical emergencies, including how to assess a situation before administering first aid and recognizing what steps need to be taken in accordance with Emergency Action Principles. See also Back Injuries, Workplace Ergonomics, and Preventing Accidents in the Workplace.

Time: approximately 30 minutes

Learning Objectives:

• Understand how to deal with medical emergencies.
• Determine how to correctly assess a situation and process the information before administering first aid.
• Recognize what steps need to be taken in accordance with the Emergency Action Principles.

Key Topics Include:

• Sobering Statistics
• Dealing with Medical Emergencies
• First Aid Defined
• Your Duties and Obligations
• Dialing 911
• Inside Your First Aid Kit
• Learning Your ABCs
• Airway
• Clearing an Obstruction
• Breathing
• Circulation
• The Basics of Mouth-to-Mouth
• Moving a Victim into the Recovery Position
• Dealing with Scratches and Minor Wounds
• Caring for Major Wounds
• Handling Sprains and Strains
• Treating Burns
• Caring for Eye Injuries
• Defining Triage
• Playing the Good Samaritan

Course Summary:

Every year, employees suffer injury, disease or illness brought on by exposure to hazardous chemicals and/or bloodborne pathogens.

This course will help employees understand the dangers associated with hazardous substances and safe ways to handle them, as well as identify best practices for preventing and cleaning up spills in the work area and finally, understand what an MSDS sheet is and how to use one. See also Absorbents and Spills and Chemicals and MSDS.

Time: approximately 30 minutes

Learning Objectives:

• Understand what an MSDS sheet is and how it is used.
• Identify the dangers associated with hazardous substances and safe ways to handle them.
• Recognize best practices for preventing and cleaning up spills in the work area.

Key Topics Include:

• Common Hazardous Substances
• Labels
• Material Safety Data Sheet
• Chemical precautions
• Blood Borne Pathogens
• Universal Precautions
• First Aid
• Exposure to Pathogens
• Spills
• Blood Droplets or Pools
• Disposal and Storage of Cleaning Materials
• Disposal of Absorbents, Sharps, and Contaminated Clothing
• Containment
• Secondary Containment
• Floor Drains

Course Summary:

Cemetery maintenance work requires attention to both practical and emotional details. In a practical sense, you must consider the types of safety issues relevant to any job involving equipment such as lawnmowers, trimmers and backhoes. Working in a cemetery also requires empathy for the family members and friends of the deceased who are interred in your facility. All these visitors see when they come to pay their respects is the condition of their loved ones grave. Your attention to detail can make their visit a good one. In this course, the learner will gain understanding of both the things he or she need to know to do the job safely, as well as the things that will help make a visit to the facility a more pleasant experience for friends and loved ones.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the need for empathy and good customer service skills when doing cemetery maintenance
• Identify the four most common types of lawnmower related accidents
• Understand the need for wearing the proper clothing and personal protective equipment

Key Topics Include:

• Not Just Another Landscaping Job
• An Empathetic View
• Accident Categories
• Read the Manual
• Use the Right Equipment for the Job
• Personal Protective Equipment
• Handling Gasoline
• Walk the Area Prior to Mowing
• General Rules for Riding Mowers and Tractors
• The Most Common Complaints
• Handling Marker Problems
• Problems with Graves

Course Summary:

A chain saw can be a valuable tool when used properly. It can also be very dangerous in the hands of someone unfamiliar with the rules for operating it safely. Approximately 36,000 chain saw injuries occur each year with a cost of over $350 million in workers' compensation payments.

This course will provide learners with an understanding of the risks involved when using a chain saw and the steps that can be taken to reduce those risks by using a chain saw safely and efficiently

Time: approximately 30 minutes

Learning Objectives:

• Identify the risks inherent in operating a chainsaw
• Define the term "kickback"
• Recognize the importance of reading the instructions before operating any chainsaw

Key Topics Include:

• Handle with Care
• The Cost of Chain Saw Injuries
• Personal Protective Equipment
• Proper Maintenance
• The Right Tool for the Job
• Transporting a Chain Saw
• Keeping the Saw Sharp
• Starting the Saw
• The Risk of Kickbacks
• Fueling a Chain Saw
• Cutting Smartly and Safely
• Other Safety Factors

Course Summary:

OSHA requires employers to provide their employees with detailed information and training on the chemicals they work with and to keep the information where it is easy to access. This is accomplished by means of the Material Safety Data Sheet (MSDS).

In this course, the learner will gain understanding regarding what an MSDS sheet is and how it is used, as well as knowledge of some of the dangers associated with chemicals and ways to be safe when using chemicals. See also Absorbents and Spills and Bloodborne Pathogens and other Hazardous Materials.

Time: approximately 30 minutes

Learning Objectives:

• Describe what an MSDS sheet is.
• Describe how an MSDS sheet is used.
• List some of the dangers associated with chemicals.
• List some ways to be safe when using chemicals.

Key Topics Include:

• Checking the Contents
• Understanding the Label
• Material Safety Data Sheets (MSDS)
• Information Available All the Time
• MSDS: More In-Depth Information
• Health Explanations
• Clear Labels

Course Summary:

Driving a commercial motor vehicle (CMV) safely is a big responsibility because the vehicle you're driving is much larger than the majority of cars, SUVs, and mini-vans that you will encounter as you go about your work day. As a result, should you be involved in an accident, there is a greater likelihood that you will cause more damage to the other vehicle involved than the damage your vehicle will incur, not to mention the severity of injury that may take place.

In this course, employees will learn to recognize the major responsibilities of commercial motor vehicle drivers and identify the "4 A's of Defensive Driving", understand the definition of a "No-Zone" and the steps involved in safely backing up a CMV.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the major responsibilities of commercial motor vehicle (CMV) drivers.
• Identify the "4 A's of Defensive Driving."
• Understand the definition of the "No-Zone."
• Identify the steps involved in safely backing up a CMV.

Key Topics Include:

• "With Great Power Comes Great Responsibility"
• Statistics Tell the Story
• National Safety Council (NCS) Checklist
• A Life and Death Decision
• Stay Off the Phone
• Take Care of Your Vehicle
• Take Care of Yourself
• Zero Tolerance: Alcohol and Drugs
• Driving Responsibly and Defensively
• Are You Too Close for Comfort?
• The "2 Second Rule" is Not Enough
• The CMV Rule for Safe Following Distance
• Always Be Aware of the "No-Zone"
• Backing Up a CMV

Course Summary:

Working for local government in any kind of Public Works capacity could potentially involve the need to work in a confined space. This can be a challenge because, not surprisingly, many people do not enjoy working in a confined space. They are usually awkward, uncomfortable and difficult to get in and out of. In addition to the discomfort, they can also be dangerous.

In this course, the learner will gain knowledge regarding how to identify hazards related to working in confined spaces, recognize safety procedures related to confined spaces and finally, understanding of confined space permits and how special permits impact performing jobs in confined space work areas.

Time: approximately 30 minutes

Learning Objectives:

• Identify hazards related to working in confined spaces.
• Recognize safety procedures related to confined spaces.
• Understand the permit and how it affects confined space work areas.

Key Topics Include:

• Uncomfortable and Potentially Unsafe
• Confined Space Defined
• Hazards
• OSHA Regulations
• Additional OSHA Regulations
• Identifying Hazards
• Protection is Mandated
• Training for Authorized Entrants
• Employer Responsibilities
• Authorized Entrants Responsibilities
• Attendant Responsibilities
• Entry Supervisor Responsibilities
• Additional Safety Procedures

Course Summary:

For those who make their living working outside, disregarding cold weather conditions can have drastic consequences. It's important to be smart, be prepared and always be on the look out for signs of cold stress.

This course will help employees understand the risks inherent in working in cold weather, identify methods for protecting themselves from the dangerous effects of cold weather and most importantly, recognize the warning signs of hypothermia and frostbite. Also see Dealing with Heat Stress.

Time: approximately 30 minutes

Learning Objectives:

• Understand the risks inherent in working in cold weather.
• Identify methods for protecting yourself from the dangerous effects of cold weather.
• Recognize the warning signs of hypothermia and frostbite.

Key Topics Include:

• What is Cold Stress?
• The Risks Can Be Deceptive
• What is Wind Chill?
• What is Hypothermia?
• Death Due to Hypothermia
• Hypothermia Risk Factors and Treatment
• Frostbite Risk Factors and Treatment
• Trench Foot
• Preventing Cold Stress
• Dress for Success
• Best Work Practices
• Adapting the Work Environment

Course Summary:

"Is it hot enough for you?" is a phrase that is tossed about often during the dog days of summer as part of many casual conversations. When it comes to people who have to work in environments of extreme heat, however, it is not a casual subject. It can easily become a life or death matter if appropriate measures are not taken to minimize the effects of heat stress.

This course will help employees understand the health risks associated with heat stress, identify methods for minimizing the effects of heat, and finally recognize the symptoms of heat stroke and heat exhaustion in themselves and others. Also see Dealing with Cold Stress.

Time: approximately 30 minutes

Learning Objectives:

• Understand the health risks associated with heat stress.
• Identify methods for minimizing the effects of heat.
• Recognize the symptoms of heat stroke and heat exhaustion in yourself and others.

Key Topics Include:

• Environmental Factors
• Physical Factors
• How the Body Reacts
• Levels of Severity: Heat Stroke
• Levels of Severity: Heat Exhaustion
• Levels of Severity: Heat Collapse
• Error On the Side of Caution
• Other Heat-Related Conditions - Heat Cramps
• Heat Rash
• Heat Fatigue
• Engineering Controls for Managing Heat Stress
• Air Treatment
• Fans
• Heat Conduction Blocking
• Acclimatization
• Fluid Replacement

Course Description

Defensive driving is driving proactively to ensure the safety of yourself and others.   By this definition, defensive driving sounds like a simple, common sense practice.  Everyone thinks that driving safely and responsibly is the right thing to do.  However, people’s understanding of what constitutes safe and responsible driving can vary from person to person.  In fact, you may think you’re driving defensively while ignoring potentially dangerous habits that are second nature.

This course will cover the basics of defensive driving, providing a clear picture of how you should drive so that you are in control of your vehicle at all times and actively making safe choices while behind the wheel regardless of what other drivers are doing.  Additionally, you will learn how the decision you make can improve your own safety, as well as the safety of everyone else on the road.

Time:  Approximately 30 minutes

Learning Objectives:

• Recognize how your decisions impact your safety and that of other motorists
• Identify the actions you can take to be safer behind the wheel
• Recognize the risks and costs of inattentive, irresponsible, and aggressive driving

Key Topics Include:

• What is Defensive Driving?
• Why is Defensive Driving Important?
• Basic Defensive Driving
• Watching the Road
• Maintaining Safe Speeds
• Yielding the Right of Way
• Using Proper Safety Equipment
• Judgment and Courtesy
• Driving While Impaired – Drugs and Alcohol, Drowsy Driving, Other Types of Impairment
• Aggressive Driving, Tailgating, and Road Rage

Course Summary:

While it's not always possible to avert disaster or avoid an electrical incident or fire, we can minimize the frequency and reduce the level of damage and loss by understanding what causes them and what to do if they occur.

This course will help employees identify the most common electrical hazards and flammables. It will also help them learn what to do in case of a fire and how to recognize and use the different types of fire extinguishers. See also Lockout/Tagout.

Time: approximately 30 minutes

Learning Objectives:

• Identify the most common electrical hazards and flammables.
• Understand what to do in case of a fire.
• Recognize the three types of fire extinguishers and their usage.

Key Topics Include:

• Electricity Safety
• How Electricity Works
• Conductors and Non-Conductors
• Labeling and Accessibility
• Electricity and the Human Body
• The Effects of Electricity on the Human Body
• Electrocution
• First Aid
• Using Electricity Safely
• Plugs and Extension Cords
• Fast Life Saving Switches: GFCIs
• OSHA Rules for Controlling Electricity
• Common Sense Electrical Safety procedures
• Fire Safety
• In Case of Fire
• Fire Extinguishers

Course Summary:

Most people don't think logically during a crisis. For that reason, it is important to have a plan in place before an emergency occurs.

This course will help your employees recognize how to prepare for and respond to an emergency in the workplace. It will also help them identify the components of an Emergency Action Plan and understand proper exit and assembly procedures.

Time: approximately 30 minutes

Learning Objectives:

• Recognize how to prepare for and respond to an emergency in the workplace.
• Identify the components of an Emergency Action Plan.
• Understand proper exit and assembly procedures.

Key Topics Include:

• Emergency Preparedness
• Realities of Post 9/11
• Workplace Hazards
• Emergency Response
• Emergency Action Plan
• Employees with Disabilities
• Emergency Plan Coordinators
• Exit Routes
• Exit Signs Must Be Clearly Marked
• Alarms and Evacuation
• Smoke Alarms
• Alarms for Individuals with Disabilities
• Sprinkler Systems
• First - Sound the Alarm!
• Act Quickly and Remember:
• Personal Responsibility and "Mapping"
• A Focused Walk Through
• The Real Evacuation
• Know EXACTLY Where to Meet
• Do Not Go Back In!
• Do Things Perfectly

Course Summary:

Whether one's job involves using tools and being up on ladders every day of the week, or whether the only time your feet leave the ground is to use a step stool to get something off of the top shelf of the supply room, it is important that you have an understanding of how to properly use equipment used on the job such as ladders, power tools or dollies and hand trucks.

This course will help employees first identify different types of ladders and equipment used for materials transport and finally, recognize the risks of and safe usage techniques for ladders, power tools, and transport vehicles. Also see Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Lawn Care Equipment Safety, Snow and Ice Management, and Trench Safety.

Time: approximately 30 minutes

Learning Objectives:

• Identify different types of ladders and equipment used for materials transport.
• Recognize the risks of and safe usage techniques for ladders, power tools, and transport vehicles.

Key Topics Include:

• Ladder Safety
• Types of Ladders
• Avoiding Ladder Accidents
• Match the Ladder to the Need
• Ladder Setup
• Using Ladders Properly
• Aluminum and Metal Ladders
• Three Tips for Ladder Storage and Preservation
• Ladders: OSHA Regulations and Frequent Violations
• Power Tool Safety
• OSHA and Power Tool Safety
• Proper Use of Dollies and Hand Trucks
• Securing Cargo
• Options for Securing Cargo
• Overexertion
• Selection and Loading of Material Handling Aids
• Moving Your Materials
• Other Tips for Safe Use

Course Description

 

This course explains basic forklift training procedures, which may vary considerably depending on the company or organization for which you work. Complete forklift training involves formal instruction (classroom, test taking), as well as practical training (hands on training) focusing on the type of forklift you will be using.  

 

Forklifts are specialized multi-use vehicles that many people simply take for granted. Imagine what it would be like, however, to handle the heavy lifting, moving, stacking, loading and unloading of materials of various sizes, shapes, and weights without them.  They can, however, be dangerous if they're operated by people who are not trained to use this highly technical equipment. To drive a forklift safely, you need to understand the possible risks. In this course, the learner will get an introduction to risks inherent with operating a forklift as well as gain understanding regarding the dos and don’ts of operating a forklift safely.

 

 Time:  Approximately 30 minutes

 

Learning Objectives:

 

• Recognize the link between forklift training and equipment safety

• Identify the risks involved with driving a forklift
• Understand the rules for safely driving a forklift

 

Key Topics Include:

 

• Basic Training
• Forklift Safety
• OSHA Regulations
• No Operators Under 18 Years of Age
• Identifying Hazards
• Protection
• Safety Procedures
• Loading and Unloading a Forklift
• Forklift Fuel and Batteries
• Inspection

Even the safest job locations will have worksite incidents that will need to be investigated and reported. Doing so will provide an even safer and better place to work. It should be the goal of your local government to provide a safe place of employment and to employ proper procedures to reduce, eliminate and document safety-related issues.

This course will illustrate the importance of incident investigations and the role individuals should play in the processs as well as identify the types of information to be collected in an incident investigation.

 

Course Summary:

Falls from height remain one of the leading causes of workplace fatalities, and yet many people are of the opinion that risks exist only when one is on a ladder at great heights. In fact, a fall from even the smallest of step ladders can still result in significant injury and even death.

While the statistics are alarming, the good news is that many ladder related accidents can be avoided by simply choosing the right equipment and then using it properly. In this course, we will discuss the different types of ladders available, their limitations and restrictions and the appropriate techniques one should practice to ensure their safety while using them.

Time: approximately 30 minutes

Learning Objectives:

• Identify the 4 different ladder classifications
• Understand the importance of proper ladder setup
• Recognize how to choose the right sized ladder

Key Topics Include:

• The Realities of Ladder Related Injuries
• Types of Ladders
• Choosing the Right Size
• Identifying Hazards
• Defective Ladders
• Ladder Setup
• Ladder Placement
• Setting Up Extension Ladders
• Extension Ladder Safety
• Safety Procedures
• Ladders and Electricity
• Storing a Ladder

Course Summary:

Lawn mowers are an important component in the ongoing efforts to keep our community looking its best. To many people, the sound of lawn mowers running and the smell of fresh-mowed grass are welcome signs of spring and summer's return. One should always keep in mind, though, that there are risk factors involved in operating this powerful equipment.

This course will help employees recognize the risks involved in using lawn care equipment, identify the 4 most common types of lawn mower accidents and ways to avoid them and finally, provide tips for the safe operation of different types of lawn care equipment. Also see Equipment Safety, Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Snow and Ice Management, and Trench Safety.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the risks involved in using lawn mowing equipment.
• Identify the 4 most common types of lawn mower accidents and ways to avoid them.
• Understand the steps involved in the safe operation of different types of lawn mowing equipment.

Key Topics Include:

• Don't Underestimate the Risks
• Four Types of Accidents
• Understanding the Operator's Manual
• Match the Equipment to the Job
• Taking Care of Your Equipment
• Loading and Unloading Mowing Equipment
• Slow Moving Vehicle
• Protective Devices on the Mower
• Protecting Hearing and Sight
• Wear Appropriate Clothing
• Proper Handling of Gasoline
• Checking the Area Before You Begin
• Not a Passenger Vehicle
• Mower Speed
• Rules for Riding Mowers and Tractors
• Mowing on Slopes
• Rollovers
• Weed Trimmer Safety

Course Summary:

Dozens of workers are killed and more are injured every year because they did not de-energize and lock out equipment before working on it. Lockout/Tagout is a way to make sure electricity or other energy is not turned on (or released) while someone is working on machinery.

This course will define the Lockout/Tagout (LO/TO) process, communicate risks of not using proper procedures and finally, define and emphasize proper procedures and responsibilities for the learner. See also Electrical and Fire Safety.

Time: approximately 30 minutes

Learning Objectives:

• Understand the Lockout/Tagout process.
• Recognize the risks of not using proper procedures.
• Identify proper procedures and responsibilities.

Key Topics Include:

• Safety Around Machinery
• The Real World of LO/TO
• OSHA Regulations
• Employee Responsibility
• Hazards
• Errors in Judgment
• Identifying Hazards
• Protection Against Hazards
• Trained and Authorized Workers Only
• Removal of Locks and Tags

Course Summary:

The Occupational Safety and Health Administration's regulations on exit routes have been created to ensure that people will have safe, easily identifiable and efficient means of leaving a building, facility or area during emergency situations. Disaster often comes without warning, and the individual's survival and the survival of others will depend on being prepared.

This course will show the learner how to recognize exit routes and to understand what his/her personal responsibilities are in an emergency as well as how to prepare himself/herself for an emergency and finally, identify appropriate assembly procedures. See also Emergency Preparation and Egress.

Time: approximately 30 minutes

Learning Objectives:

• Recognize exit routes and your personal responsibility.
• Understand how to prepare yourself for an emergency.
• Identify proper exit and assembly procedures.

Key Topics Include:

• Emergency Preparation
• Exits
• Alarms and Evacuation
• Sprinkler Systems
• First - Sound the Alarm!
• Act Quickly
• Personal Responsibility and Mapping
• Be personally Responsible
• Do a Focused Walk-Through
• Real Evacuation
• Know EXACTLY Where to Meet
• Assembly - Head Count
• Emergency Preparedness
• Do Things Perfectly

Course Summary:

According to the Survey of Occupational Injuries and Illnesses by the Bureau of Labor Statistics within the U.S. Department of Labor for the year 2003, a total of 4.4 million nonfatal workplace injuries and illnesses were reported. Many of these injuries could be avoided with the proper understanding of why injuries occur and how to avoid them.

This course will help employees understand common ways they can injure their back, feet, eyes, hands, and hearing on the job, identify some ways they can prevent personal injuries from occurring and finally, understand the importance and proper usage of protective foot, eye, hand, and hearing protection. Also see Equipment Safety, Preventing Accidents, Preventing Slips, Trips and Falls in Schools, Lawn Care Equipment Safety, Snow and Ice Management, and Trench Safety.

Time: approximately 30 minutes

Learning Objectives:

• Identify common ways you can injure your back, feet, eyes, hands, and hearing on the job.
• Identify some ways to prevent personal injuries.
• Recognize the importance and proper usage of protective foot, eye, hand, and hearing protection.

Key Topics Include:

• Back Pain - More Common Than You Think
• Anatomy of the Back - A Grand Design
• Common Causes of Back Injury
• Proper Lifting Technique
• Putting Things Down
• Better Yet, Don't Lift at All!
• How Hands Get Hurt
• Match the Glove to the Job
• Where the Risk Is
• Skin Absorption: Different Job, Different Glove
• Repetitive Motion Disorders
• Avoiding Repetitive Motion Disorders
• Injuries to the Eyes
• Protecting Your Eyes
• The Sound of Music
• Types of Hearing Protection
• Putting Your Best Foot Forward
• Types of Protective Footwear

Course Summary:

Some people may consider personal protective equipment (PPE) such as safety glasses, gloves, steel-toed boots, ear plugs, respirators or hard hats an inconvenience. If you were advised of the potential loss of your ability to witness a sunset, hear a child's laughter, walk along a beach or breathe in a lungful of fresh air, would you be willing to take that "inconvenient" risk? Too often, we take our hands, feet, eyes, ears, lungs, and even our ability to think for granted.

Fortunately, many injuries can be avoided by simply wearing the appropriate personal protective equipment for the job at hand. In this course, we examine some of the risks that can exist in the workplace and the types of PPE that can be used to prevent injuries these risks create.

Time: approximately 30 minutes

Learning Objectives:

• Identify the employer and employee responsibilities regarding personal protective equipment
• Recognize the need for proper maintenance of personal protective equipment
• Recognize the potential for life-changing injuries if personal protective equipment is not used on the job.

Key Topics Include:

• OSHA Mandate
• PPE Training
• Employee Responsibilities
• Eye Injuries
• Protecting Your Eyes
• Types of Gloves
• Types of Hard Hats
• Protect Your Hearing
• Hearing Protection Devices
• Respiratory Protection
• Footwear Facts

Course Summary:

Accidents happen. However, sometimes such accidents and injuries occur because of poor decision making, a lack of personal responsibility for one's health and well-being, or a lack of proper personal protective equipment.

This course will help employees identify ways that they could injure their back, feet, eyes, hands, and hearing on the job. It will also help them identify ways to prevent these personal injuries, including usage of proper protective equipment. See also Back Injuries, Basic First Aid, and Workplace Ergonomics.

Time: approximately 30 minutes

Learning Objectives:

• Identify common ways you can injure your back, feet, eyes, hands and hearing on the job.
• Identify some ways to prevent personal injuries.
• Recognize the importance and proper usage of protective foot, eye, hand and hearing protection.

Key Topics Include:

• Back Pain - More Common Than You Think
• Anatomy of the Back - A Grand Design
• A Nagging Type of Injury
• Common Causes of Back Injury
• We're Not Kids Anymore!
• The Power of Proper Lifting
• Proper Lifting Technique
• Putting Things Down
• Most Jobs are "Hands On"
• Injuring Your Hands
• Follow a Good Example
• Match the Glove to the Job
• Targeting the Risk
• Skin Absorption: Different Job, Different Glove
• Hazardous Materials and You
• Repetitive Motion Disorders
• Avoiding Repetitive Motion Disorders
• Injuries to the Eyes
• Protecting Your Eyes
• The Sound of Music
• Types of Hearing Protection
• Putting Your Best Foot Forward
• What is Protective Footwear?
• What are the Hazards?

Course Summary:

For as long as comedy has existed, one sure way to get a laugh has been to have a character slip and fall. In the workplace, however, there is nothing funny about slips, trips and falls.

Slip, trip and fall accidents are among the leading causes of traumatic occupational death. According to the Bureau of Labor Statistics, approximately 3,000 nonfatal and almost 700 fatal work–related falls occur annually. Since occupational falls are associated with high rates of lost time from work and medical costs, it is in everyone's best interests to understand the risks involved and learn ways to avoid this type of hazard.

In this course, the learner will gain understanding regarding where slips, trips and falls are most likely to occur, how to minimize the risk of workplace accidents and the importance of personal responsibility in risk management.

Time: approximately 25 minutes

Learning Objectives:

• Identify areas where slips, trips and falls are most likely to occur
• Recognize the need to clean up spills as you see them
• Understand the need for taking personal responsibility to eliminate slips, trips and falls in your office

Key Topics Include:

• Where Do Accidents Occur?
• Sidewalks, Parking Lots and Building Entrances
• Upon Entering the Building
• Upstairs, Downstairs
• Offices
• Clean Floors Can Be Slick Floors
• "Accidents Happen"
• Defensive Walking
• Ladder Safety
• A Few Thoughts on Footwear

Course Summary:

Getting oxygen to your lungs is crucial. Without air/oxygen, you only have a few minutes to live. Sadly, some people think they are invincible, and they allow their lungs and respiratory system to be damaged on the job over a period of time by not being aware of possible breathing problems or using the proper protective equipment for breathing.

In this course, the learner will gain understanding regarding the importance of proper respirator use, why respirator fit tests and medical approval are necessary before using a respirator and finally an understanding of situations where negative pressure and positive pressure respirators are applicable.

Time: approximately 30 minutes

Learning Objectives:

• Explain the importance of proper respirator use.
• Determine why respirator fit tests and medical approval are necessary before using a respirator.
• Describe negative pressure and positive pressure respirators.

Key Topics Include:

• The Importance of Air Quality
• Good Training
• An Open Door Policy
• New Respiratory Protection Rules
• Annual Written Respiratory Review
• Key Points
• Fit Testing
• Negative Pressure Respirators
• Positive Pressure Respirators
• Body Changes

Course Summary:

Coordinating all of the different parties involved in preparing for and dealing with a winter storm requires precision worthy of a symphony orchestra! Just as the symphony orchestra requires rehearsal to achieve precision in its performances, so do the personnel who will be responsible for keeping the streets clear and drivable during winter snow and ice storms.

This course will help winter road crews understand how different weather conditions require different types of road treatment, as well as reinforce the importance of proper calibration of equipment and finally, set out the guide lines for appropriate salt application. Also see Equipment Safety, Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Lawn Care Equipment Safety, and Trench Safety.

Time: approximately 30 minutes

Learning Objectives:

• Recognize that different weather conditions require different types of road treatment.
• Comprehend the importance of proper calibration of equipment.
• Understand the guidelines for salt application.

Key Topics Include:

• The Importance of Winter Road Maintenance
• The Importance of Proper Maintenance
• Establish a Maintenance Routine
• Inspect and Repair After Every Storm
• Plan Routes to Overlap; Keep Levels Consistent
• Schedule and Plan Routes Efficiently
• Snow Fencing
• Know Your Snow!
• Dangerous Situations
• Calibration
• As Much an "Art" as a "Science"
• Spreading Patterns
• How Much? How Often?
• The Philosophy of Anti-Icing
• Manufacturing Salt Brine
• Solid, Pre-wetted, or Liquid?

Course Summary:

Some type of excavation will typically be involved in almost every construction project. Unfortunately, by its very nature, this can be an extremely hazardous activity. Trenches used to install or repair gas, sewer, water and utility lines are particularly dangerous.

In this course, the learner will discover how to recognize the hazards that exist with trenching activities, gain understanding regarding the regulations that govern activities tied to trenching and finally, learn to identify safety procedures associated with trenching activities. Also see Equipment Safety, Preventing Accidents, Personal Injury in the Workplace, Preventing Slips, Trips and Falls in Schools, Lawn Care Equipment Safety, and Snow and Ice Management.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the hazards that exist with trenching activities.
• Understand the regulations that govern activities tied to trenching.
• Identify safety procedures associated with trenching activities.

Key Topics Include:

• The Importance of Trench Safety
• Preventing Accidents
• Examining the Hazards
• Protect Yourself
• Before Working in a Trench
• Using Air Monitors
• If a Trench Caves In

Course Summary:

Why is it important to know the facts about carpal tunnel syndrome (CTS)? According to the National Center for Health Statistics, carpal tunnel syndrome results in the highest number of days lost among all work-related injuries. It's important to understand, however, that not every incident of hand or wrist discomfort/pain is the result of carpal tunnel syndrome. Unfortunately, many people don't learn the facts about carpal tunnel syndrome until. While not a life-threatening condition, it can cause great discomfort and inconvenience to individuals having to deal with its symptoms

As you proceed through this course, you'll learn some important facts that will help you to better understand what carpal tunnel syndrome is all about. Some may surprise you, but all of them will help you to make more informed decisions about how to better take care of your hand/wrist health.

Time: approximately 30 minutes

Learning Objectives:

• Identify the symptoms of carpal tunnel syndrome
• Understand the difference between carpal tunnel syndrome and other disorders of the hand and wrist
• Recognize the importance of treating the symptoms of carpal tunnel syndrome as soon as possible

Key Topics Include:

• What the Statistics Say
• Separating Fact from Fiction
• Don't Wait to Learn the Facts
• Defining Carpal Tunnel Syndrome
• Symptoms of Carpal Tunnel Syndrome
• Causes of Carpal Tunnel Syndrome
• Treat Underlying Conditions First
• Diagnosing Carpal Tunnel Syndrome
• Neurological Testing
• Treating Carpal Tunnel Syndrome
• Non-Surgical Treatments
• Surgical Treatments

Course Summary:

Proper roadway signage is vital to ensuring safe and efficient traffic flow. The Manual on Uniform Traffic Control Devices (MUTCD), issued by the Federal Highway Administration, provides the national standards for roadway signage. State and local governments are responsible for ensuring that the roadways in their jurisdictions are properly signed and that traffic control devices are properly maintained.

This course will provide learners with an understanding of the basic MUTCD requirements, including which devices should be used to alert drivers to common roadway situations. Learners will also review the importance of proper traffic control device maintenance and inspection.

Time: approximately 30 minutes

Learning Objectives:

• Identify the importance of MUTCD compliance.
• Recognize common types of warning signs.
• Determine how proper sign maintenance can protect your organization from legal liability.

Key Topics Include:

• Why is MUTCD Compliance Important?
• Common MUTCD Violations
• MUTCD Basics
• Regulatory & Warning Signs
• Railroad Crossings
• T-Intersections
• Horizontal Alignment Signs
• Chevron Signs and Directional Arrows
• Minimum Maintenance Roads
• Low Water Crossing and Do Not Enter When Flooded Signs
• Work Zones
• Bridge Signs
• Object Markers
• Sign Inspection and Maintenance

Course Summary:

Proper roadway signage is vital to ensuring safe and efficient traffic flow. The Manual on Uniform Traffic Control Devices (MUTCD), issued by the Federal Highway Administration, provides the national standards for roadway signage. State and local governments are responsible for ensuring that the roadways in their jurisdictions are properly signed and that traffic control devices are properly maintained.

This course will provide learners with a Nebraska-specific understanding of the basic MUTCD requirements, including which devices should be used to alert drivers to common roadway situations. Learners will also review the importance of proper traffic control device maintenance and inspection.

Time: approximately 30 minutes

Learning Objectives:

• Identify the importance of MUTCD compliance.
• Recognize common types of warning signs.
• Determine how proper sign maintenance can protect your organization from legal liability.

Key Topics Include:

• Why is MUTCD Compliance Important?
• Common MUTCD Violations
• MUTCD Basics
• Regulatory & Warning Signs
• Railroad Crossings
• T-Intersections
• Horizontal Alignment Signs
• Chevron Signs and Directional Arrows
• Minimum Maintenance Roads
• Low Water Crossing and Do Not Enter When Flooded Signs
• Work Zones
• Bridge Signs
• Object Markers
• Sign Inspection and Maintenance

Course Summary:

Work zones can pose hazards to drivers and workers alike. Because work zones present drivers with unfamiliar traffic patterns and road conditions, special care must be taken to design and sign work zones so that drivers can anticipate and safely react to these new circumstances. In addition, well-designed work zones will provide workers with protection and ample space in which to do their jobs.

This course will provide learners with an understanding of the basic components of a work zone, as well as guidelines for work zone signage. Additionally, they will learn how work zone design elements can improve safety by reducing the number of decisions motorists are asked to make as they move through the area.

Time: approximately 30 minutes

Learning Objectives:

• Recognize the reasons why work zone safety is important
• Identify the various parts of a typical work zone
• Determine how work zone design can increase work zone safety

Key Topics Include:

• Why is Work Zone Safety Important?
• Who is Responsible for Work Zone Safety?
• Fundamentals of a Safe Driving and Work Area
• The Manual on Uniform Traffic Control Devices
• Work Zone Signage
• Work Zone Barricades
• Basic Elements of the Work Zone
• Designing With the Average Driver in Mind
• Driver Decision and Response
• Traffic Congestion's Impact on Work Zone Safety
• Law Enforcement's Role in Work Zones
• Accommodating Motorcycles, Bicycles and Pedestrians
• Nighttime Work Zones

Course Summary:

When you think of workplace injuries, factory and other industrial environments typically come to mind. The fact is, however, employees can experience discomfort and injuries even in an office environment. As an employer, this course will show your employees that you care about their health and comfort.

This course will help employees understand the definition of ergonomics and identify common workplace ergonomic problem areas and possible solutions. See also Back Injuries, Basic First Aid, and Preventing Accidents in the Workplace.

Time: approximately 30 minutes

Learning Objectives:

• Understand the definition of ergonomics.
• Identify common workplace ergonomic problem areas and possible solutions.

Key Topics Include:

• What is Ergonomics?
• Why is Ergonomics Important?
• Tools of the Trade
• The Chair
• The Computer - Keyboards and Monitors
• The Office Environment
• Lighting Desk and Natural
• Glare - Multiple Factors
• Temperature - Too Hot or Too Cold?
• Taking Care of Your Vision
• Stretch it Out
• Get Some Rest and Eat Right
• Managing Stress